Support Board
Date/Time: Mon, 16 Jun 2025 11:33:35 +0000
Sierra Chart Freezing On Open of New Chart in Safe Mode
View Count: 234
| [2025-05-06 01:55:40] |
| Oz - Posts: 56 |
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Hi, I start Sierra with no charts open. I wait for connection to be made then open appropriate chartbooks. My regular chart book is not opening today. Tried others, same result. Hence tried to open a new chart with no charts or chartbooks open and same is occuring. Upgraded to the latest version of Sierra, for same result. Then tried the same in Safe Mode. Same result. Please advise. Thank you. |
| [2025-05-06 10:56:05] |
| Oz - Posts: 56 |
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ok, Just a quick update. I think I found the culprit. The OpenGL for Chart Graphics, was enabled. Once dis-engaged things started working again. Thank you. |
| [2025-05-06 13:54:15] |
| Sierra_Chart Engineering - Posts: 19924 |
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That is good. However, the cause may be something else. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-06 13:54:22
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