Support Board
Date/Time: Sun, 01 Jun 2025 01:31:12 +0000
GETTING 10 minute delayed quotes
View Count: 120
| [2025-05-02 14:58:50] |
| User922418 - Posts: 15 |
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I don't know the heck is going on I have been using SC for about 3-4 years now. Renewed for one year subscrption a few days ago, and now I am getting NQ, ES delayed quotes. CL quotes are in real time. I am a non-professional and filled out that form when I renewed my subscription a few days ago. Please tell me what to do next. Thanks |
| [2025-05-02 16:19:27] |
| Sierra_Chart Engineering - Posts: 19766 |
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Activate the exchange you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You have no active exchanges for the CME Group Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-02 18:49:52
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| [2025-05-05 02:33:38] |
| User922418 - Posts: 15 |
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The page you directed me to is for professionals I am a NON-professional Maybe I checked something wrong last week, I don't know, but I am a non-professional and the page you directed me on that link, says "active" for professionals. Please advice what I should do next Thank |
| [2025-05-05 08:11:46] |
| User135243 - Posts: 102 |
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the link posted shows pro-fees and non-pro fees, if you're non-pro, activate the exchanges you want to see
Date Time Of Last Edit: 2025-05-05 08:12:10
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| [2025-05-05 16:34:01] |
| John - SC Support - Posts: 40127 |
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User922418: We see that your account is tagged as "Non-Professional" and that you have activated exchanges in order to get the real-time data. So you should be good now in this respect. We do want to point out that you have multiple exchanges active that are not needed. For instance, you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) for Non-Professional Trading Accounts" active, but you also have the CME, CBOT, COMEX, and NYMEX Top-of-Book exchanges individually active, which is just a repeat. Make sure you deactivate any exchanges you do not need/want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You will want to deactivate the exchanges as soon as possible so you do not forget to do so. Deactivating an exchange sets it to not renew for the next month. You will continue to get the data for the exchange through the end of the month. The exchange fees are not refundable, as these go to the exchanges themselves, and they do not give refunds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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