Support Board
Date/Time: Mon, 16 Jun 2025 11:43:47 +0000
Order Timed out waiting for a response
View Count: 231
| [2025-05-02 01:16:22] |
| User421654 - Posts: 1 |
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hope image is attached. orders not being filled. brackets show. no change in pnl or Rithmic trader dashboard.
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 Screenshot 2025-05-01 at 6.12.10 PM.png / V - Attached On 2025-05-02 01:13:03 UTC - Size: 380.16 KB - 97 views Attachment Deleted. |
| [2025-05-02 13:29:43] |
| User431178 - Posts: 713 |
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You are connected to Rithmic but the symbology does not look correct for Rithmic. MNQ-202506-CME-USD is not Rithmic, should be MNQM5.CME. Edit Menu: Edit >> Translate Symbols To Current Service |
| [2025-05-02 14:16:22] |
| Sierra_Chart Engineering - Posts: 19924 |
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Yes actually that is the problem. You are not using the correct symbols. Let us know if you need more help. The documentation linked to in post #2 is correct. If you manually need to change symbol of a chart, follow the instructions here: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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