Support Board
Date/Time: Mon, 16 Jun 2025 11:41:28 +0000
ICE Data Missing
View Count: 261
| [2025-04-29 07:08:27] |
| User182409 - Posts: 1 |
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If I File > Disconnect for any period of time my ICE data stops downloading and I will have gaps in the charts? Two green vertical lines show the gap. |
 ICE gap.png / V - Attached On 2025-04-29 07:07:57 UTC - Size: 18.18 KB - 106 views |
| [2025-04-29 13:46:04] |
| Sierra_Chart Engineering - Posts: 19924 |
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This is not making sense to us. You are posting from an account that has not even logged into Sierra Chart. We cannot help. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-06 07:18:01] |
| StephenL - Posts: 121 |
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This is what is being referenced here. ICE products won't show data when SC is logged out. Logged out at first vertical line, and back in at the second. Date Time Of Last Edit: 2025-05-06 07:19:47
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| Screenshot 2025-05-06 081403.png / V - Attached On 2025-05-06 07:17:48 UTC - Size: 32.78 KB - 96 views |
| [2025-05-06 14:52:16] |
| Sierra_Chart Engineering - Posts: 19924 |
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This is very basic. It means your CQG account is not authorized for historical ICE data: CQG Trading Platform Service: Historical Price Data No matter what CQG or your broker tells you, the simple fact is your CQG account is not authorized for the historical data for that symbol. That is absolute fact. Once again no matter what your broker says, it is not true. We have seen this problem, more than 100 times if not more. And clearing firms, will insist over and over again, that the user is authorized for historical data when they are not. CQG needs to help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-06 14:52:27
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