Support Board
Date/Time: Wed, 30 Apr 2025 07:31:11 +0000
Re-Activating Exchange
View Count: 33
| [2025-04-23 14:09:16] |
| Le Dharma - Posts: 83 |
|
Hey Sierra - I'm trying to reactivate an Exchange. The Exchange in Question is: CME, Nymex, CBOT, and Comex (WITHOUT Market Depth). I tried using that Exchange Earlier this morning - And all the symbols were 10 minutes delayed. So I deactivated the exchange, and Moved to reactivate it. I'm not sure what was causing the 10 minute delay. Now when I move to reactivate the exchange, the Sierra website is saying I can no longer active that exchange. Could yall help me reactivate the CME Full with NO Market Depth? And also, help me pinpoint why my data is delayed? |
| [2025-04-23 15:24:23] |
| John - SC Support - Posts: 39559 |
|
The problem you are having is due to your changing your package to the "Base Advanced" package on 2025-04-23 at 13:43:23 UTC. You can not get real-time data (or connect to trading services) on the "Base" packages. You need to change back to one of the "Integrated" packages. Refer to the information on the packages here: Description of Service Packages and Pricing: Packages Refer to the following instructions for how to change your package: Sierra Chart Purchase and License Information: Changing Package For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: