Support Board
Date/Time: Tue, 17 Jun 2025 01:59:27 +0000
Post From: Re-Activating Exchange
| [2025-04-23 15:24:23] |
| John - SC Support - Posts: 40440 |
|
The problem you are having is due to your changing your package to the "Base Advanced" package on 2025-04-23 at 13:43:23 UTC. You can not get real-time data (or connect to trading services) on the "Base" packages. You need to change back to one of the "Integrated" packages. Refer to the information on the packages here: Description of Service Packages and Pricing: Packages Refer to the following instructions for how to change your package: Sierra Chart Purchase and License Information: Changing Package For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |