Support Board
Date/Time: Wed, 30 Apr 2025 07:27:09 +0000
I disabled renewal on my trading package. Does that automatically also disable data subs?
View Count: 74
| [2025-04-18 11:15:39] |
| User406455 - Posts: 6 |
|
I'm buried in work and can't trade for a couple of months, so I disabled auto-renewal on my charting package, but I'm not sure whether that automatically also disables Denali data feed renewal. Can you tell me whether that's so? If not, then do I need to deactivate the data subscription myself?
|
| [2025-04-18 13:23:11] |
| Sierra_Chart Engineering - Posts: 19383 |
|
It should but we will double check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-29 11:44:53] |
| User406455 - Posts: 6 |
|
Hello, can you please confirm Denali automatically gets disabled when I disable auto-renewal on the charting package? Conversely, when I re-enable auto-renewal, will Denali also be re-enabled? |
| [2025-04-29 14:18:23] |
| John - SC Support - Posts: 39559 |
|
Hello, can you please confirm Denali automatically gets disabled when I disable auto-renewal on the charting package?
If your account is expired (i.e. you have no Usage Time available) then when a new month starts, the exchange will not be renewed. But, even if you have your account set to not renew - if you do have Usage Time remaining when the first day of the month comes up, the exchange will be automatically renewed (assuming you have the funds in your account to cover the cost). Conversely, when I re-enable auto-renewal, will Denali also be re-enabled?
No, this will not occur. You will need to activate a package and then activate the specific exchanges you want. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: