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Date/Time: Mon, 17 Jun 2024 08:22:56 +0000



TFZ4 vs. RJZ14/TFZ4

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[2014-09-26 19:14:01]
guyl - Posts: 58
Because of the way some of my indicators are displayed on your charts I am forced to use both of the above symbols on separate monitors. Unfortunately, I have very little confidence in either value displayed. The current day on RJZ14/TFZ4 is rarely correct. Look at today, for example, it shows a high of 1124.60. We did not even get close to that today - we did yesterday though.

The TFZ4 is closer to being correct but it's very easy to find incorrect candles on it also (compared to other platforms). I understand some platforms pick up pit session closes and others last trade but in that case every day normally would be different instead of just some of them. I'm looking at 4 platforms and while all are usually different is some way Sierra is the one that is usually out in left field. Why don't your two symbols, at least, agree? Intra day, you're usually spot on but I don't trust the daily charts which forces me to constantly look at other platforms for daily analysis.

What I want is 6:00pm open and 5:15pm (est) close or earlier for the grains, etc. In order to make my indicators display correctly I have to set the TFZ4 to intra day and 1-0-0 on the Days-Mins-Sec Bar.

The second by second prices are correct - it's just the way the daily bar is plotted.


One other problem I'm having is for symbol ZCZ4 my daily chart will not display any price data or indicators. It was fine until about a week or so ago. All other symbols display fine when changed from the quote board. The intra day charts are fine. It's just the Corn daily chart. Wheat daily, Meal daily, Oats daily, etc all display fine. I've tried re-loading data and shutting down the computer but I still can't get daily corn to display.

Thanks,

Guy


[2014-09-26 19:28:07]
Sierra Chart Engineering - Posts: 104368
We need to understand this better.

What Data or Trading service are using Sierra Chart with?

And we also need to understand if you are looking at Intraday charts or Historical charts. A text description is next to useless to us in these cases.

And we also need to see images of the charts. Here are instructions to provide an image:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image

Also, refer to these help topics:
Http://www.sierrachart.com/index.php?page=doc/helpdetails2.html
http://www.sierrachart.com/index.php?page=doc/helpdetails43.html

Some of these issues going to be with the data feed you are using and are out of our control. In many cases Sierra Chart is not the provider of the data feed.

You also need to understand how historical charts work:
Historical Chart Prices

The historical Daily charts are going to be the master reference and are accurate . Help topic 12 explains how they work. The data comes from the exchange. So it sounds like you are not happy with the exchange data . So we recommend contacting the exchange rather than us about this.

Why don't your two symbols, at least, agree?
This is too vague for us to help with with. You need to be 100% specific with exactly what you are referring to and point out specifically in each chart what you are referring to. And provide images of those charts. Most likely just need to have an understanding of why you see what you do. And understand that in the case of real-time data and Intraday data, we do not provide that data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-09-26 19:33:34
[2014-09-26 19:35:01]
Sierra Chart Engineering - Posts: 104368
ZCZ4 is not a valid Historical chart symbol. It should be ZCZ14.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-09-26 19:35:18
[2014-09-29 03:53:27]
guyl - Posts: 58
Where to begin with this response? This is the worst reply I have ever seen a support group give whether it be trading support, computer support, or a support board for windows & doors. This is not even worth my time to respond to other than to say you did provide one link that may be useful.

I guess it was just too much effort on your part to look at the 2 symbols this help request was about. The bar is now completely different than it was on Friday intraday when I originally wrote to you. On Friday RJZ14/TFZ4 was showing a high of 1124.60, now (Sunday night) Friday's high shows 1115.10. Are you going to tell me that isn't bullshit? This is why I can't trust the way you display daily data. So you'll get no picture on that!

On the second issue, please show me where I said anything about historical data for corn. I have been using ZCZ4 (or the appropriate month) for as I've been using Sierra charts - 18 months or so - and it has worked fine until now. ZMZ4 works fine, ZLZ4 works fine, ZWZ4 works fine, and ZSX4 works fine. I did neglect to mention they are set to the continuous contract if that has any bearing on things. All the settings are exactly the same - all I'm doing is clicking symbols on the quote board and looking at the chart display. In the Advanced settings under Chart Settings I have them set to Intraday Chart with the Bar Period set to 1-0-0. So, again, why won't ZCZ4 display any data? I use Transact and their rep has no idea.


[2014-09-29 04:15:15]
Sierra Chart Engineering - Posts: 104368
You have a misunderstanding about how this works.

In regards to this:
On Friday RJZ14/TFZ4 was showing a high of 1124.60, now (Sunday night) Friday's high shows 1115.10. Are you going to tell me that isn't bullshit? T

Refer to help topic 12.4:
https://www.sierrachart.com/index.php?page=doc/helpdetails12.html#h12.4

Our response does not change and we have given you all of the relevant information.

In the face of the very long first posting which conveyed a lot of information and questions, but still left us with a lot of our own questions, we had to respond the way that we did. This is a good case where when we are presented with so much information, but still leaves us with questions because there is key pieces of information missing like the particular Data or Trading service being used and an image of the chart, where we have to respond to all of the questions and points made and this creates more confusion to the user, possibly. So it is best to focus on a single issue and provide an image of the chart. Rather than giving too much information at first.

On the second issue, please show me where I said anything about historical data for corn. I have been using ZCZ4

Right here:
One other problem I'm having is for symbol ZCZ4 my daily chart will not display any price data or indicators.

I did neglect to mention they are set to the continuous contract if that has any bearing on things.
Yes it does and could potentially why you see a significant price difference from one day to the next, possibly. The prices could be from two different contract months. You can tell by enabling Chart >> Show Rollover Dates. And also if you have chosen to back adjust to the data, that will significantly affect the prices for historical futures contracts loaded in the chart.

So, again, why won't ZCZ4 display any data?
Refer to help topic 7 for this:
Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-09-29 08:01:16
[2014-09-29 07:58:47]
Sierra Chart Engineering - Posts: 104368
If you have a further question, please explain one single issue only and provide an image of the chart.:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image

That chart needs to have Chart >> Show Rollover Dates enabled.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-09-29 08:00:21

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