Support Board
Date/Time: Thu, 23 Oct 2025 09:06:14 +0000
Error in the Message log
View Count: 725
| [2025-09-16 02:16:35] |
| Sierra_Chart Engineering - Posts: 21190 |
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Yes we have a solution. Refer to: Good News: Chat, Remote Alerts, Screen Sharing now Should Work on Linux/Wine/Mac/Crossover Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-16 16:20:20] |
| ameetmedi - Posts: 41 |
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Hi @Sierra_Chart Engineering Is there a way to remove my older chat group from SC? Clicking on it, still freezes SC. I created a new chat group and I got an alert on NTFY but it still froze SC and I'm not sure if it's because of the older Chat group. Clicking on the new Group also freezes SC so I'm not sure how to get it working. I'm on latest Pre release build I downloaded just now and I have selected No for the secondary chat window as directed. |
| [2025-09-16 19:34:53] |
| ameetmedi - Posts: 41 |
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I was able to remove the older group and just have a new group I created today. Same issue selecting the chat group freezes everything. I’ve set the new setting to No as directed. I’m on the latest version of Apple Mac OS and crossover. Both updated yesterday
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| [2025-09-17 13:53:36] |
| Sierra_Chart Engineering - Posts: 21190 |
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I have selected No for the secondary chat window as directed. Make sure to restart Sierra Chart after changing this setting.Not sure what more help we can provide with this. Does not make sense why simply selecting a chat group in the list of chats on the left of the Chat window would be a problem. To clear existing chat history, exit from Sierra Chart and delete this subfolder the Sierra Chart installation folder: /ChatDataHistory Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-09-17 13:54:19
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| [2025-09-17 14:10:18] |
| ameetmedi - Posts: 41 |
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Yes I have done that already. Saved and restarted. Yes not sure why selecting the chat causes it to freeze. And its aways the 1st chat in the window that freezes. For example I have 2 chats and the aLerts are going to 1562. Clicking on that is totally fine. But soon as I want to select the one on top of it RazorSCAlerts, everything freezes.
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| [2025-09-17 16:08:18] |
| ameetmedi - Posts: 41 |
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I have it working now. Still 2 chats up. But I'm not touching the first one and keeping chat window open.. I'm getting NTFY notifications and no lock up.. thanks so much
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