Support Board
Date/Time: Fri, 31 Oct 2025 19:05:55 +0000
Problem re-opening Chartbook
View Count: 218
| [2025-02-27 20:17:57] |
| User311932 - Posts: 5 |
|
Good morning, I saved a file on chartbook but just today, after closing it, I tried to open it but it doesn't open, what can I do? Original Buongiorno io ho salvato un file su chartbook ma proprio oggi ,dopo averlo chiuso,ho cercato di aprirlo ma non me lo apre come posso fare? |
| [2025-02-27 20:20:41] |
| Sierra_Chart Engineering - Posts: 21270 |
|
Use a backup Chartbook. Instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File If you still have a problem, check for error messages displayed in the Message Log when opening the Chartbook: Message Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-28 16:32:43] |
| User311932 - Posts: 5 |
|
Buongiotrno ieri per aprire il file ho fatto come avete detto voi e ci sono riuscito. Oggi tuttavia ho provato con la stessa procedura ma non l ho aperto. PS i messaggi di errore non so leggerli.Non so come fare mi potreste aiutare per favore? |
| [2025-02-28 16:44:30] |
| John - SC Support - Posts: 42696 |
|
Please do the following: - Select "File >> Close All Chartbooks". - Select "Window >> Message Log" to open the Message Log, if it is not already open. - On the "Message Log" window, select "Edit >> Clear Log". - Select "File >> Open Chartbook". - Select the Chartbook you are having an issue with. - On the Message Log select "Send for Analysis" (this looks like a menu at the top, but it is a button). - Post in this log and let us know that you sent the log to us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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