Support Board
Date/Time: Fri, 31 Oct 2025 18:40:50 +0000
CANT CONNECT TO THE SERVER
View Count: 312
| [2025-02-26 15:25:32] |
| User480354 - Posts: 9 |
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HI FROM YESTERDAY I CANT USE THE SIERRA SYSTEM . I CANT CONECT TO THE REGULAR SERVER AS I USE TO BE ALLWAYS . I GET THE ATTACHED MASSAGE .https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=116020 : WHEN I TRIED TO CHANGE THE DATA SERVER TO "SC DATA - ALL SERVICES (DATA) I GET JUST BLACK SCREENS WITH NO DATA ASKING FOR YOR PROMPPT ASSIST TO SOLVE THE PROVBLRM THANKS DOTAN DAHAN |
Attachment Deleted.  צילום מסך 2025-02-26 172053.png / V - Attached On 2025-02-26 15:21:40 UTC - Size: 36.25 KB - 84 views |
| [2025-02-26 16:22:43] |
| User480354 - Posts: 9 |
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https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=116020 i wanted to inform that when changing to SC Data - all services , all the data is with 10 min delay 'so i cant trade ... waiting for your prompt replay thanks |
| [2025-02-26 17:13:52] |
| John - SC Support - Posts: 42694 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-26 19:20:47] |
| Sierra_Chart Engineering - Posts: 21270 |
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WHEN I TRIED TO CHANGE THE DATA SERVER TO "SC DATA - ALL SERVICES (DATA) I GET JUST BLACK SCREENS WITH NO DATA
To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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