Support Board
Date/Time: Tue, 26 Aug 2025 11:52:50 +0000
[Programming Help] - Exchange not autorized Click for symbol information
View Count: 259
| [2025-01-02 14:54:05] |
| User303857 - Posts: 157 |
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Thank You
Date Time Of Last Edit: 2025-08-25 06:16:48
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| [2025-01-02 17:41:59] |
| John - SC Support - Posts: 41464 |
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The CME Group exchange that you had active with us did not renew on January 1, 2025 due to insufficient funds in your account on that day. We see you added funds on January 1, 2025, but that was after the exchange had already been deactivated. You can re-activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-02 15:36:49] |
| Luis G - Posts: 1 |
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I am getting the message Exchange not authorized once I connect to the server, I have 6 days left until my account renews not sure what the issue is ?
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| [2025-07-02 16:34:44] |
| John - SC Support - Posts: 41464 |
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Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) -- You should open a new thread for something like this. Do not post in an old thread like you did. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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