Login Page - Create Account

Support Board


Date/Time: Sun, 09 Feb 2025 23:07:55 +0000



data download failed

View Count: 99

[2024-12-03 14:50:41]
312321 - Posts: 1
i paid for everthing and this is the maseege i get:
download failed error downloading historical intraday
data for ESZ4. CME historical data log on error
permisson denied
imageIMG_4580.jpg / V - Attached On 2024-12-03 14:47:34 UTC - Size: 2.38 MB - 20 views
Attachment Deleted.
[2024-12-03 17:51:46]
John - SC Support - Posts: 37842
Refer to the following:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure


Also, your "Verified Until" date is showing as "0000-00-00", which means that you have not connected to your live, funded, futures trading account. If this connection to Rithmic is for your live account, then once you resolve the "Permission Denied" error, then you will be fine. But if this Rithmic connection is to a Prop Firm, then you need to connect separately to your live account in order to get the real-time data for the CME Group. Refer to the following for more information on connecting to a live account and why this is necessary:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

Once you connect to your live account, your "Verified Until" date will be set to 30 days in the future. You can view this date at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

--

Separately, you have the following exchanges active:
- CME Non-Professional Top-of-Book
- CME with Market Depth for Non-Professional Trading Accounts

You do not need both of these, just one or the other depending on if you want Market Depth data or not. Be sure to "deactivate" the one you do not need at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account