Support Board
Date/Time: Wed, 07 May 2025 16:54:43 +0000
Sierra Chart Instance Crashing
View Count: 250
| [2024-11-21 03:21:40] |
| Maxpowers2k - Posts: 25 |
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Thanks for looking I have an issue where Sierra Chart Crashes about once or twice a week. I have 3 Instances running 24/7 and reboot the computer once a week. The "Main" instance Crashes on occasion. Is there a way I can share crash Data to possibly investigate? |
| [2024-11-21 04:07:55] |
| Sierra_Chart Engineering - Posts: 19468 |
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First update Sierra Chart to the latest prerelease: Software Download: Fast Update Are you using the Chat functionality (File >> Open Chat Window)? Also refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-21 04:08:12
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| [2024-11-21 15:02:52] |
| Maxpowers2k - Posts: 25 |
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Updated to the PreRelease. Yes I am Using the Chat Window for notifications. I will look at the help topic and will monitor now. |
| [2024-11-21 15:21:04] |
| Maxpowers2k - Posts: 25 |
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A side effect from the update maybe? A chart book in another instance is completely paralyzed and lagging when selected out of the 6 chart books I am running, the other ones seem okay. All chart books are identical except running different symbols. Values from bracket orders are also missing now, when setting up a trade used to see Currency Values for the Stop and the profit targets on the DOM. Date Time Of Last Edit: 2024-11-21 15:56:58
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| [2024-11-21 15:49:26] |
| John - SC Support - Posts: 39675 |
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Refer to the following settings for the Profit/Loss on the working orders: Global Trade Settings Windows: Attached Order P/L Always (Global Settings >> Chart Trade Settings >> Working Orders >> Working Orders - Display) Global Trade Settings Windows: Attached Order P/L When Modifying (Global Settings >> Chart Trade Settings >> Working Orders >> Working Orders - Display) We can not say why a chartbook would be causing a particular issue. The only thing we can really do is refer you to the following for items to check: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-21 16:07:50] |
| Maxpowers2k - Posts: 25 |
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I did not realize updating changes settings. I ll have to go through check all of them, is there a way to avoid it? or save settings before updating and apply them after?
Date Time Of Last Edit: 2024-11-21 16:18:47
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| [2024-11-21 16:48:35] |
| Maxpowers2k - Posts: 25 |
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Looks like it was caused by changing to Default Values in a specific chart. Is there a way to make sure updates do not change any values or settings?
Date Time Of Last Edit: 2024-11-21 16:48:54
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| [2024-11-21 17:48:51] |
| John - SC Support - Posts: 39675 |
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In general, updates to not change settings. This is something we try to be very careful about. There appears to be a miss with this one setting for the "Global Trade Settings Windows: Attached Order P/L When Modifying".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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