Support Board
Date/Time: Wed, 07 May 2025 00:37:24 +0000
Cumulative Adjust Value doesnt work on market open
View Count: 408
| [2024-11-19 14:41:24] |
| BigBagel - Posts: 69 |
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For some reason the cumulative adjust value doesn't work on market open and it says "NaN", its like if I move it around to much with the cursor it goes blank. I have to delete the study and re-add for it to appear.
Date Time Of Last Edit: 2024-11-19 14:44:51
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| [2024-11-19 17:08:12] |
| John - SC Support - Posts: 39675 |
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Typically, when you see a "NaN" in the scale, you just need to reset the scales. Refer to the following: Chart Scale and Scale Adjusting: Resetting the Scale For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 14:53:36] |
| BigBagel - Posts: 69 |
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Hi, Ive attached a clip of the market opening and the study is disappearing, reading "NaN, and me resting the scale and nothing happens. I always have to delete the study and re add.
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Private File |
| [2024-11-20 17:05:45] |
| John - SC Support - Posts: 39675 |
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Please get us that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart If there are any other charts for which there is a dependency, then also include those charts, so we can reproduce what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 17:21:55] |
| BigBagel - Posts: 69 |
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Here it is. I dont know if this could be a reason, but when I went to remove all studies besides the one with the issue, the one that has the issue was listed twice, but its not listed twice on my main chartbook
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Private File Attachment Deleted. |
| [2024-11-20 17:40:46] |
| John - SC Support - Posts: 39675 |
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We are not able to reproduce any issues with your chart. When the problem occurs, please look at the source chart for the study and see if that chart is showing anything odd (such as the same scale issue). If it is, then reset the scale in that source chart first and if it recovers properly then reset the scale (if needed) on the overlay (destination). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-25 14:52:32] |
| BigBagel - Posts: 69 |
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Ok, the problem is still happening and ive reset scale on both the source chart and the overlay. I know you said you guys didnt see any problems on your end but its weird. It only happens on market open, ill adjust overlay so it doesn't show past data only current days, then it breaks and says "NaN", I go to I remove the overlay and add it back and its working again. Just wondering if you have anything else I could try.
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| [2024-11-25 19:00:49] |
| John - SC Support - Posts: 39675 |
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When this occurs you need to look at the source chart for the study and see if there is anything wrong with that source. If it is, then you need to look at what might be occurring with that source data and solve the problem there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-26 14:48:40] |
| BigBagel - Posts: 69 |
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Ok, ive uploading a picture of the source chart, the only thing that seems odd is the yesterday's data is scrunched, but even when i reset scale its stays the same
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Private File |
| [2024-11-26 15:50:22] |
| John - SC Support - Posts: 39675 |
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What is odd is that the data for the most recent bars is not showing in the Cumulative Adjusted Value. But it is showing that the most recent value should be 37738.637. Can you adjust the scales in order to view the data for that study including the current bars? Or is there something odd about that data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-26 15:58:26] |
| BigBagel - Posts: 69 |
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Yes Ive moved the study to fit what's currently happening. This is all of today's data for 9:30 EST market open.
Date Time Of Last Edit: 2024-11-26 16:00:23
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Private File |
| [2024-11-26 19:44:18] |
| John - SC Support - Posts: 39675 |
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Please set the Session Time "End Time" for the TICK-NYSE chart to be "15:59:59". Right now you have it going to 16:59:59, which is getting 1 hour of the overnight session. We wonder if the large difference in the data at the open from the previous hour's data is causing an issue. Let us know if this resolves it for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-26 19:48:55] |
| BigBagel - Posts: 69 |
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ok I will, sadly I'll have to wait till tomorrow's open to know
Date Time Of Last Edit: 2024-11-26 20:23:29
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| [2024-11-27 14:37:33] |
| BigBagel - Posts: 69 |
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Hi john, your change did fix the study, thank you. I did also notice that when I click and drag the chart, the study doesn't break. But when I click and drag the study, it breaks, but thats no problem causes I just won't drag the study.
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| [2024-11-27 17:51:06] |
| Sierra_Chart Engineering - Posts: 19461 |
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What do you mean by click and drag the study? Are you changing the scale for the study.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-28 19:04:53] |
| BigBagel - Posts: 69 |
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I mean when the chart is in interactive scale "move" and I click chart region 2 (the study) and drag around, the study goes blank and the scale says "NaN".
Date Time Of Last Edit: 2024-11-28 19:05:35
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| [2024-12-02 15:01:08] |
| BigBagel - Posts: 69 |
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I've uploaded a short clip show how the "cumulative adjust value" behaves at market open. As market opens, you can see I click and drag to align all data with 9:30est. "Bias" is my short name for cumulative adjust value. When I drag to 9:30est, "Bias" shows no numbers on the scale and there isn't a line showing. Then as you can see when I click and drag within "chart region 2" that's when the study breaks and reads "NaN". At the end you can see me remove the study and add it back, then it's working fine. Could it possibly be that there isn't enough data at market open to show anything?
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Private File |
| [2024-12-02 19:35:30] |
| John - SC Support - Posts: 39675 |
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One of the things to keep in mind is that when you are moving the chart back to where you only have 1 bar showing, there is only a single data point in the "Cumulative Adjusted Value" study, which is why the scale does not show anything at all. When there is only one data point, Sierra Chart doesn't display anything, as there is no good way to show a single value and determine what to show it against, therefor the system shows nothing at all in the scale. This is normal. When you get the "NaN", this is an error and it means that a "divide by zero" has occurred somewhere. But there is no reason for this to be occurring from what we had gone over previously. Are you still having the problem with getting the "NaN"? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-02 22:59:10] |
| BigBagel - Posts: 69 |
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Ok yeah the "NaN" only occurs when I click and drag chart region 2, so it's avoidable
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