Support Board
Date/Time: Thu, 12 Dec 2024 19:45:31 +0000
Topstep Data conexion error - no charts, only the daily chart.
View Count: 88
| [2024-10-23 08:30:39] |
| User463698 - Posts: 1 |
|
Hi, First time using the support board and my english in not perfect, so sorry in advance. I created a Topstep account and i'm having problems with it on Sierrachart. I activated everything needed, CME Data, i signed all the agreements on Rithmic Pro. I translated the symbol to current services, i chosed simulation trading mode off, all the credentials are correct, i have the conexion to the Data, however, i only can see the data on the daily chart. On the other charts, inferior time frames, i dont have any data. i always receive an error saying "permission denied. click for symbol information" and "download failed. Error downloading historical intraday data for ESZ24-CME. Permission denied". I did all the steps for the conexion with a person that knows a lot about sierrachart and he is also using a APEX account. It works for him, it works for a few other friends, but i can't make it work for me. Can you help me with this please? Best Regards Vilela |
 TOPSTEP - SIERRACHART PROBLEM.png / V - Attached On 2024-10-23 08:27:56 UTC - Size: 773.8 KB - 30 views |
| [2024-10-23 14:53:24] |
| John - SC Support - Posts: 36648 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure -- Separately, we see that you have the "CME with Market Depth for Non-Professional Trading Accounts" exchange active with our Denali Exchange Data Feed. But your "Verified Until" date is showing as "0000-00-00", therefore you will NOT be getting the real-time data for the CME from our Denali Exchange Data Feed. In order to be considered a Non-Professional for the CME Group, you need to have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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