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Direct MessagesDate/Time: Thu, 10 Oct 2024 02:35:18 +0000
Part of Study is Blank
View Count: 131
| [2024-09-04 14:09:15] |
| User613736 - Posts: 5 |
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This study was put together several months ago and has worked without issue. But the past few days I can't get parts of it to load on screen. Today it is not loading the sector portion. Other days the factor portion wouldn't show either. Picture of what's happening is attached. I have not been able to figure out the issue. I did the delete and download data several times. The only error I have ever gotten was this morning: 2024-09-04 09:53:08.520 | NQU24_FUT_CME/MNQU24_FUT_CME[M] 240 Min #1 | + Error reading record for update Intraday chart. Invalid cache index https://www.sierrachart.com/image.php?Image=1725458901634.png |
| [2024-09-04 21:48:39] |
| John - SC Support - Posts: 35081 |
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The first thing to do is to delete the intraday data file for NQU24_FUT_CME. Refer to the following: Chart Data and Chart Data Files: Deleting a Chart Data File It will take a few minutes (or longer) to redownload the data, depending on how much data you are loading into the charts for this symbol. Let us know if you have a problem with the study after you do the above. And let us know exactly the name of the study for which you are having a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-05 13:50:58] |
| User613736 - Posts: 5 |
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I did what you said above this morning and still having the same issue. I also went in and deleted all the sector data files (XLRE, XLK, XLI, etc.) The study is just NQ top weighted symbols, factor symbols and sector symbols all hidden with the Percent Change Since Previous Close plotted for sectors and factors, Percent Change Since Open for the top weighted stocks |
| [2024-09-05 15:33:22] |
| John - SC Support - Posts: 35081 |
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What is the study that is not working?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-05 15:47:57] |
| User613736 - Posts: 5 |
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It's the studies for Percent Change Since Close for only the Sector symbols
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| [2024-09-05 16:04:29] |
| John - SC Support - Posts: 35081 |
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We see a NaN in the scale to the right. First, try to reset the scale by following these instructions: Chart Scale and Scale Adjusting: Resetting the Scale If that does not solve it, then most likely one of the studies in that region is trying to do the calculation with the previous close of 0, and you can not divide by zero. You would need find the particular item and then determine why there is a problem with the data for that symbol. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-05 16:50:08] |
| User613736 - Posts: 5 |
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Wow it was really that simple haha. Reset the scale and everything is working!! Thank you!!! |
| [2024-09-05 17:21:39] |
| Sierra_Chart Engineering - Posts: 16610 |
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Are you still getting this error: 2024-09-04 09:53:08.520 | NQU24_FUT_CME/MNQU24_FUT_CME[M] 240 Min #1 | + Error reading record for update Intraday chart. Invalid cache index This indicates a problem with the Intraday data file Or some other corruption. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-05 17:38:17] |
| User613736 - Posts: 5 |
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Not after deleting the file
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