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BTCUSD-BITFINEX stuck fixed price

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[2014-08-31 08:47:15] #1 [Go To First Post]
oyvinds - Posts: 28
Currently stuck at 493.4 in SierraChart, web-based alternatives update as normal. Other SierraChart feeds work fine. Confirmed by 1 other SierraChart user.

[2014-08-31 16:56:58] #2 [Go To First Post]
mountainwolf - Posts: 37
Confirmed by more than 1 power user. Been dead for t 0+8h10m

[2014-08-31 19:27:01] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The data feed has now been restored. Follow the instructions in help topic 7.1 to re-download any missing data: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-31 19:58:19] #4 [Go To First Post]
oyvinds - Posts: 28
thank you

[2014-09-01 07:29:55] #5 [Go To First Post]
oyvinds - Posts: 28
It's dead AGAIN. Such dead. :-/ Something is clearly not right. Perhaps you need another more permanent fix? This is not good

[2014-09-01 09:41:19] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Working on this now. The truth is there is a problem with the bitfinex server and how it handles socket connections. We did implement a solution for this about two months ago but never deployed it because the solution was not thoroughly tested but we will deploy it now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-01 09:44:52] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The bitfinex data feed is back up. Let us know as soon as you see a problem again. Hopefully you will not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-01 11:05:39] #8 [Go To First Post]
mountainwolf - Posts: 37
Down again. 482.51. What backend do you use for getting your quotes from BFX?

[2014-09-01 11:53:05] #9 [Go To First Post]
oyvinds - Posts: 28
:-/ this "fix" just won't stick, like ^^ reported it's broken again


freeze.png / V - Attached On 2014-09-01 11:52:29 UTC - Size: 214.55 KB - 396 views

[2014-09-01 16:38:11] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is no doubt, this is a problem on the bitfinex server. We will have to let them know. We know what we are doing and the problem is clearly on their side. What they are doing is closing the network socket connection before they have sent all the data in response to a request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-01 16:51:51] #11 [Go To First Post]
mountainwolf - Posts: 37
Do you pay them for providing the datafeed?

[2014-09-01 17:09:38] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No we do not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-01 17:31:30] #13 [Go To First Post]
mountainwolf - Posts: 37
Then why do you re-sell it? If it is as is. Shouldn't these datafeeds be licensed under a Creative Commons NC license or similar? That being the case, can you enable bitcoin datafeeds in the limited functionality mode for free? Date Time Of Last Edit: 2014-09-01 17:33:39

[2014-09-01 17:33:25] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are costs associated with providing the data feed and the Sierra Chart software. That should be quite obvious. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-01 17:57:14] #15 [Go To First Post]
oyvinds - Posts: 28
I know this is a rant and probably slightly in violation of forum rules, but.. I like free software as much as the next guy, in fact SierraChart is the ONLY piece of commercial software on my computer (I run it on GNU/Linux with WINE). If we want a free software alternative to SierraChart then we need to take a long pause from trading and start writing code ourselves. Commercial software companies do have a place in this world and that's just fine. We can't just go to the store and demand free milk just because. What we are paying for here is mostly the software package and it's features. Right now I am using a totally free web-based chart (since the BFX feed is stuck), if you just want the datafeeds then just use those "User23559". You could even just connect to the Bitfinex socket yourself and get the data - but what is the point WITHOUT A GOOD CHARTING SOFTWARE PACKAGE to display it in? We are PAYING THEM to develop the charting program so that we don't have to do it - which we could, right, we could sit down and write code and have a great GNU licensed software package in a few years. But seriously: They demand what. $10 per month or something like that. Would spending hours and hours writing an alternative really be worth it just to save some pocket change? A year of this thing is perhaps what I pay in commission on a single trade. How can you not agree that paying them ten bucks is totally worth it?? c'mon if you can't scrape that together then what on earth do you need their software for anyway? Date Time Of Last Edit: 2014-09-01 18:03:43

[2014-09-01 18:24:25] #16 [Go To First Post]
mountainwolf - Posts: 37
Afaik the free mode already includes standard features. So i conclude the mentioned costs are only associated with the datafeed itself, isn't it? The same, the only piece of proprietary software on my mainframe. Although a year of this thing is far from my one trade comissions.. Ok oyvinds (xi?) i agree here, we are paying for the software and not the datafeed. My point is, actually the datafeed is provided "as is" without any warranty implied to any paid service. Let me explain briefly, first of all, currently i appreciate your affordable bitcoin package. Second, if it hadn't for bitcoin i would have never paid you. Simple as that, because i don't have access to the global banking services. Your software is rather good, not the best, but good, sometimes. Of course the development model is not flexible enough (non foss project). Personally I dream of a FOSS charting platform comparable to SC in func, but we are not there yet. So in the meantime thank you for your tool. But such it's not going to be a sustainable biz model in the future. That was ok for trading in corporative markets. These are closed dominant corporative substructures based on extracting excessive profits and controlling each and every one of us. Not mentioning brokerage, even these market datafeeds, they've been reselling for years. Which in my opinion should always be free. Because, free flow of information is vital for any economy to flourish, especially for an alternative one. That should be quite obvious to anyone. On the other hand, bitcoinomy is subversive in its very core to the current dominant biz models. It promotes p2p decentralisation and values free and open alternatives over corporative interests. It is essentially anarchical. Motto is by people for people vs. by corporations for corporations. It's sad for me to see how this brandnew and much promissing bitcoinomy lacks a free and open source realtime datafeed solution, preferably distributed on a p2p basis, similar to the bittorrent proto. Date Time Of Last Edit: 2014-09-01 20:04:49

[2014-09-01 19:07:24] #17 [Go To First Post]
Brooks - Posts: 5
oyvinds NAILED it. I tried out 5-6 web- and software-based solutions and found no combination of datafeed + charting as powerful as SierraChart (though I use premium bitcoinwisdom in tandem with SC). Like oyvinds, this is the ONLY piece of non-free software on my computer and I'm happy to pay for it. In the immortal words of philosopher and time traveler Philip J. Fry, "Shut up and take my money!" Why? Because in the same way that I donate to free software projects, I gladly pay these guys to support development and costs of doing business (maybe they don't pay for a data feed, but the lights gotta stay on and they gotta eat, right?) User23559: "Your software is rather good, not the best, but good, sometimes." AFAIK, the best in the Bitcoin arena. "It's sad for me to see how this brandnew and much promissing bitcoinomy lacks a free and open source realtime datafeed solution, preferably distributed on a p2p basis, similar to the bittorrent proto." QtBitcoinTrader might provide this eventually, but don't forget that creating charting software is tantamount to writing a vector-based graphics editor that also collects, parses and presents the data feed, not to mention managing all that data in a highly customizable way. And while they create that software, developers have to feed themselves and their families and pay for products and services of their own as well as those related to business. That free bitfinex api? Paid for in fees. Would you rather give SC a commission based on the money you make with the information they help you analyze by providing this software? The flat fee is probably lower. In conclusion: Thanks for this amazing service. Take my money, please. QtBitcoinTrader has also documented bitfinex API bugs. "It's the economy, stupid." Full disclosure: I'm still in trial period but I'm SOLD! Only found this thread because I was trying to figure out how much a friend and I will be (happily!) paying.

[2014-09-01 19:43:14] #18 [Go To First Post]
mountainwolf - Posts: 37
I think conveing this diff is next to impossible. You come from what they call "first world" countries. And this is not only about money in itself. Above all the fundamental difference is in basic civil liberties, opportunities, freedom of speech and mind, the taste of life, happiness, fears ppl live or dreams ppl share or not etc.. Everything that you would consider taken for granted. Date Time Of Last Edit: 2014-09-01 20:08:01

[2014-09-01 19:46:57] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have heard from Bitfinex. They are going to give us a direct connection to their data server so we can solve the data feed problem. We will do our best to get this resolved within a day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-02 07:38:37] #20 [Go To First Post]
oyvinds - Posts: 28
Feed came and went again, now it's been stuck at 474.99 for some hours. :-/ I hope you and BFX will manage to work out a more permanent fix. :) (why does this have to happen during those rare weeks when BTC really gives us the volatility we need in our portfolios?)

[2014-09-02 08:19:23] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have it now working again. We cannot guarantee there will not be a problem until they give us the direct connection. We do not know how long that will take. We expected it would have been by now but we have not heard back. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-03 02:45:22] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have now switched to the direct connection for Bitfinex. Let us know how it works. That was ok for trading in corporative markets. These are closed dominant corporative substructures based on extracting excessive profits and controlling each and every one of us. Not mentioning brokerage, even these market datafeeds, they've been reselling for years. Which in my opinion should always be free. Because, free flow of information is vital for any economy to flourish, especially for an alternative one. That should be quite obvious to anyone. We agree. But there are costs associated with Sierra Chart that we do have to pass on. We do keep our prices low. When you look at commissions you pay to these Bitcoin exchanges, the commissions are a much higher cost to you pay. So the Bitcoin exchanges earn their money on commissions and they give the data out for free. That makes sense sense. Compare this to the CME where they charge trading fees, and also still on top of that charge for their market data and very tightly control it and want to know each and every person who has access to it. We also do not earn any money from advertising. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-03 02:47:22

[2014-09-03 07:02:33] #23 [Go To First Post]
mountainwolf - Posts: 37
We have now switched to the direct connection for Bitfinex. Let us know how it works. Currently it doesn't. Do you mean websocket? I bet this fd up datafeed situation is a sure sign of a major market bottom. As usual. Now bitcoincharts is down too. I wonder how come bitcoinwisdom is always doing fine. Oyvinds, not a single proprietary charting/trading platform focuses its product on GNU/Linux. For a reason of course. Those who have been liberated in mind ain't gonna pay much. But these folks are the most professional in every sense. So the whole situation around proprietary charting software is a little bit funny, it reveals how industry is targeting the market of its clients. And who is welcome or not and why. Well i don't earn any money except for daytrading.. We agree. But there are costs associated with Sierra Chart that we do have to pass on. We do keep our prices low. Your service is appreciated. Just make sure you implement some kind of an alert system in case the feeds are down. Sometimes when you are heavily positioned in the market having a reliable datafeed is a matter of life and hmmm death, well survival is the name of the game. Date Time Of Last Edit: 2014-09-03 07:14:26*

[2014-09-03 07:13:23] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, we see the problem with the Bitfinex data feed. This is definitely an issue on the server side. We need some time to put in a temporary patch that might help. Oyvinds, not a single proprietary charting/trading platform focuses its product on GNU/Linux. For a reason of course. Those who have been liberated in mind ain't gonna pay much. But these folks are the most professional in every sense. So the whole situation around proprietary charting software is a little bit funny, it reveals how industry is targeting the market of its clients. And who is welcome or not and why. We can unequivocally say this is just not true. The reason that Sierra Chart was designed for Windows is because Windows was the dominant operating system back in the mid-1990s. This is when Sierra Chart began. And we are in the process now, of porting Sierra Chart to Mac OS X and Linux. It is a long-term process. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-09-03 07:21:08] #25 [Go To First Post]
Brooks - Posts: 5
Many thanks to all of you at SC who are working on this and keeping us informed. All other argument aside, it's great to see that you're on top of this. It gives me great confidence. <3

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