Support Board
Date/Time: Mon, 03 Nov 2025 03:15:08 +0000
Error message on chart
View Count: 339
| [2024-07-24 05:57:57] |
| User314484 - Posts: 9 |
|
Dear Support, My chart is blank after I have opened a chartbook. I receive an error message which you can see in the attached screenshot. Could you please help me solve this issue? Regards W |
 Screenshot 2024-07-23 224212.png / V - Attached On 2024-07-24 05:42:43 UTC - Size: 80.54 KB - 95 views |
| [2024-07-24 14:42:06] |
| John - SC Support - Posts: 42699 |
|
You are on Package 5, which means that you can only have the setting for "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to one of the following: - SC Data - All Services - Trading Evaluator - Trading Evaluator - Delayed The symbols you are showing are for CQG. To set the symbols for the current service, select "Edit >> Translate Symbols to Current Service". Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-25 20:17:14] |
| User314484 - Posts: 9 |
|
Dear Suppport, Thanks a lot for the feedback. Regards, W |
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