Support Board
Date/Time: Thu, 15 May 2025 23:38:17 +0000
Charts Stuck
View Count: 218
| [2024-06-11 17:49:37] |
| rh147 - Posts: 3 |
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Hi my charts are failing to load today and keep stuck on re-downloading. ive restarted sierra a few times, just not sure what could be causing this
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 Screenshot 2024-06-11 095225.png / V - Attached On 2024-06-11 17:49:07 UTC - Size: 214.45 KB - 64 views Screenshot 2024-06-11 095328.png / V - Attached On 2024-06-11 17:49:12 UTC - Size: 221.26 KB - 62 views |
| [2024-06-11 17:51:40] |
| John - SC Support - Posts: 39812 |
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We see a disconnect from Rithmic in the piece of the log you have showing. Most likely what is occurring is that Rithmic is connecting and disconnecting due to a symbol that does not meet their format. You would need to go through your system and see if there are any symbols that are not set correctly for Rithmic and then either remove or update them. The places to look for the symbols are all described in the following section, even though this section is for removing symbols, you can update if you prefer: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 10:23:19] |
| rh147 - Posts: 3 |
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Thank you
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