Support Board
Date/Time: Thu, 15 May 2025 23:32:58 +0000
Candles stick has gaps
View Count: 299
| [2024-06-11 12:42:43] |
| Nicho88 - Posts: 3 |
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i try to " Delete all data and download " / reinstall I still get the same problem. I need help to continue my lesson. please help! i pointed out them with arrow. How do i fix this? U can also see tradingview compare with Sierra chart, Sierra chart has Gaps. |
| [2024-06-11 12:55:02] |
| Sierra_Chart Engineering - Posts: 19595 |
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Tell us the date and time and time zone of one of the gaps. We just need to know of one of them. Just one only.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-11 13:00:04
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| [2024-06-11 13:05:38] |
| Nicho88 - Posts: 3 |
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Thanks for reply.. i'm confuse. why u need to know which gabs? did u saw my 1st file "error: ? I just send a new one "error2" i pointed out with arrows in the chart where the gabs happens. |
Attachment Deleted.  error2.png / V - Attached On 2024-06-11 13:03:35 UTC - Size: 731.6 KB - 65 views |
| [2024-06-12 22:17:11] |
| Sierra_Chart Engineering - Posts: 19595 |
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We simply do not know what the date and time range of data that is missing. We just do not know. We want to check the server but we do not have this information. We see you are in Singapore. The problem you are having is probably about what is described in this thread: Sierra Chart Internet Connectivity Related Issues Try following through the instructions here for now: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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