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Date/Time: Thu, 18 Jul 2024 20:27:28 +0000



Technical issue

View Count: 88

[2024-05-20 16:47:20]
ameera - Posts: 1
Good Morning

My Sierra chart is static even after downloading latest version.

Could you please look into this?

Thank you
[2024-05-20 16:48:27]
John - SC Support - Posts: 33135
We need more information. What exactly are you seeing? Is anything updating at all? Are you running multiple instances and are all of them showing the same thing?

If you are still having an issue, then also get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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