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Date/Time: Wed, 15 May 2024 14:24:51 +0000

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[User Discussion] - Issues Connecting to Rithmic accounts

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[2024-04-23 05:33:27] #1 [Go To First Post]
d0gma1914 - Posts: 5
I'm currently having issues connecting to my RIthmic accounts. I have been connected and trading all day with no issues and suddenly none will connect. I've tested multiple rithmic accounts and different computers and none has worked. . Ive attched what Im getting. Date Time Of Last Edit: 2024-04-23 05:46:58


rithmic issues.png / V - Attached On 2024-04-23 05:46:55 UTC - Size: 34.71 KB - 28 views

[2024-04-23 05:47:27] #2 [Go To First Post]
User898094 - Posts: 19
Getting the same

[2024-04-23 05:50:50] #3 [Go To First Post]
trader2017 - Posts: 93
I’m having the same problem, everything was working and now I continue to get the Connecting, Reconnect Wait, message which I have showing in my Control Bar. I installed a Sierra update, restarted the computer, tested it with another connection to a broker which worked okay, so it must be something with Rithmic. I was able to see the image you uploaded, then when I select it again, it says Access Denied. I was going to ask you if you could post the link to that message. All I can find on Rithmic is the following link that doesn’t say anything about an internet problem. Advisories https://yyy3.rithmic.com/?page_id=14

[2024-04-23 05:53:28] #4 [Go To First Post]
raheemrazzak - Posts: 37
Facing same issue

[2024-04-23 05:54:34] #5 [Go To First Post]
d0gma1914 - Posts: 5
It was the message logs attempting to connect. I was able to log into rithmic with another app so Rithmic is up and working.

[2024-04-23 06:01:12] #6 [Go To First Post]
trader2017 - Posts: 93
When I first selected the link, “rithmic issues.png” that you posted I saw a screen capture of a message that seemed to be from a forum that said something about Rithmic being aware of the problem and is working on it, now the link is a copy of a message log, maybe you uploaded another image and deleted the first one.

[2024-04-23 06:02:03] #7 [Go To First Post]
d0gma1914 - Posts: 5
Yes, I uploaded the wrong image initially

[2024-04-23 06:06:20] #8 [Go To First Post]
trader2017 - Posts: 93
Was that first message related to today’s problem, and they are working on it, or was that from another time. I have open trades and not sure if I want to close them through Rithmic R-Trader which is still running separately from Sierra, if they will be fixing the problem soon.

[2024-04-23 06:21:42] #9 [Go To First Post]
d0gma1914 - Posts: 5
I hope someone from support sees these messages soon.

[2024-04-23 06:44:13] #11 [Go To First Post]
User740709 - Posts: 151
Well, first same issue here. Unable to connect. But only to the Chicago non-aggregated server. I am able to connect to other servers. So it seems like a Rithmic problem, not SC. Date Time Of Last Edit: 2024-04-23 06:48:06

[2024-04-23 06:54:07] #12 [Go To First Post]
d0gma1914 - Posts: 5
Yep. Issue with the Chicago Server

[2024-04-23 06:57:12] #13 [Go To First Post]
User740504 - Posts: 65
Europe-Non-Aggregated works fine. Definitely Chicago server.

[2024-04-23 07:06:14] #14 [Go To First Post]
trader2017 - Posts: 93
I also have the Chicago Area Non-Aggregated Server. I don’t know if this is a coincidence or whether it was related to the problem. I decided to close all the positions I had open by closing them through the Rithmic R-Trader application and as soon as I did, Sierra was able to connect to Rithmic again.

[2024-04-23 07:11:14] #15 [Go To First Post]
User740504 - Posts: 65
Chicago server is confirmed to be working again.

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