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Date/Time: Fri, 29 Mar 2024 06:58:26 +0000



Cannot login this morning on DDT-CQG

View Count: 1109

[2014-08-14 13:39:37]
YSS - Posts: 105
Deepdiscounttrading says nothing has changed and the problem is with sierracharts. I get following error message:


CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-08-14 09:35:37
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-08-14 09:35:37
socket (2116) | Connected. | 2014-08-14 09:35:37
CQG Trading FIX: Sending the Logon message. | 2014-08-14 09:35:37
CQG Trading | Connected to trading server. | 2014-08-14 09:35:37
CQG Trading | Connecting to market data server. | 2014-08-14 09:35:37
Connecting to websocket server. | 2014-08-14 09:35:37
Socket (0) | Resolved address api.cqg.com to IP 208.48.16.34 | 2014-08-14 09:35:37
CQG Trading FIX - FCM name: Crossland | 2014-08-14 09:35:37
Socket (2264) | Connected. | 2014-08-14 09:35:37
Socket (2264) | Starting SSL connection. | 2014-08-14 09:35:37
Socket (2264) | SSL connection established. | 2014-08-14 09:35:38
Opening websocket. | 2014-08-14 09:35:38
Sending websocket handshake. | 2014-08-14 09:35:38
Received websocket handshake acknowledgment. | 2014-08-14 09:35:38
TRANSPORT OPEN | 2014-08-14 09:35:38
CQG Trading | Websocket connected. | 2014-08-14 09:35:38
CQG Trading | Sending market data logon message. | 2014-08-14 09:35:38
CQG Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-08-14 09:35:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-08-14 09:35:38
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-08-14 09:35:38
CQG Trading FIX: Sending a Logout message. | 2014-08-14 09:35:38
Socket (2264) | SSL shutdown indicates not able to send 'close notify'. | 2014-08-14 09:35:38
Socket (2264) | SSL has been shut down. | 2014-08-14 09:35:38
Socket (2264) | SSL object has been freed. SSL state is now disconnected. | 2014-08-14 09:35:38
Socket (2264) | Shutdown and closed. | 2014-08-14 09:35:38

[2014-08-14 16:08:59]
Sierra Chart Engineering - Posts: 104368
Contact your broker and let them know you are getting this message:

CQG Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2014-08-14 09:35:38

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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