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Date/Time: Tue, 30 Apr 2024 21:12:37 +0000

How to Post a Message for Support

My Data Services.

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[2024-04-09 15:57:39] #1 [Go To First Post]
Gravity369 - Posts: 16
Hi, I activated my services and MNQ and MES futures contracts are not working. Can you let me know what the problem is? regards Naga.

[2024-04-09 15:58:08] #2 [Go To First Post]
John - SC Support - Posts: 31235
Everything looks good on your account and you have the "Full CME Group (CME, COMEX, NYMEX, CBOT) for Non-Professional Trading Accounts" exchange active, so you should be getting the data for these instruments. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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