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Date/Time: Sat, 13 Apr 2024 09:25:01 +0000



My delayed data is not updating

View Count: 87

[2024-04-03 15:02:33]
User846910 - Posts: 5
Hi,

I have tried some of the methods mentioned in the help files but I am still not getting updates. When I open a intraday chart (CLK24-NYMEX, using SC Data-All Services), it will download the up to date data but then not receive any updates. Everything in the current quote window shows zero.

I thought maybe it was because I didn't sign the right user agreements but when I checked, it said my "delayed data user agreement" had been accepted. Please advise.

Thanks
[2024-04-03 17:05:27]
John - SC Support - Posts: 30833
It looks like you are on an older version of the software. You need to update to the latest release in order to be able to get the delayed streaming data properly. Follow these instructions to update:
Software Download: Fast Update
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-04-03 18:03:00]
User846910 - Posts: 5
Thanks, that solved most of the issues.

I am now using the Trading Evaluator - Delayed in order to have Sim accounts. The issue is not all of the CME symbols are available. Can you please add EMD to the available tickers?
[2024-04-05 18:14:41]
Sierra_Chart Engineering - Posts: 13900
This has been added.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-04-05 18:14:50

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