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Date/Time: Thu, 02 May 2024 08:48:19 +0000



Access to real time Denali data during FCM deactivation

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[2024-04-02 12:35:57]
User616054 - Posts: 3
Hi Sierra Team
I currently have an AMP account, I use the credentials to access Sierra.... during the month-end AMP process they temporary suspended the account as the balance was below $100.... I have sent funds to re-activate the account which will update 'overnight' but my question is how can I access the real time data today? I have paid for the data via Denali so should I not be able to access in some way...
[2024-04-02 14:04:07]
Sierra_Chart Engineering - Posts: 14173
To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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