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Direct MessagesDate/Time: Mon, 29 Apr 2024 02:10:14 +0000
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| [2024-03-25 16:28:54] |
| User155313 - Posts: 1 |
|
Hello! I can´t get the live data flowing on my chart. Can you help me with that? I tried to rollover but still the DOM and Quote Board is empty. All the best |
 Screenshot 2024-03-23 at 21.26.49.png / V - Attached On 2024-03-25 16:28:49 UTC - Size: 766.21 KB - 19 views |
| [2024-03-25 16:29:18] |
| John - SC Support - Posts: 31159 |
|
If you are still having an issue with this, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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