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Date/Time: Mon, 29 Apr 2024 15:32:46 +0000

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SC not connecting to IB today

View Count: 222

[2024-03-18 14:34:36] #1 [Go To First Post]
UserMal - Posts: 7
I followed the notice and made sure I activated Denali Real Time Equity Feed. The charts are no longer loading and no trades are going through from SC. Also any positions I have in IB are not being reflected in SC. On Friday everything was working. Pls help!

[2024-03-18 14:44:27] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14137
Regarding the market data for stocks, follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Be sure to reconnect the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-19 09:52:43] #3 [Go To First Post]
UserMal - Posts: 7
Thank you. The data is now real-time but I can't see my equity positions or make trades from SC. Auto-trading also not working.

[2024-03-19 12:47:57] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14137
You need to set the Trade and Current Quote Symbol to the Interactive Brokers symbol format: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Format: Interactive Brokers Symbols: Stock Format Also refer to: Interactive Brokers Trading Service: Trade Position Line or Quantity Disappearing or Displaying Zero Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-19 12:48:12

[2024-03-20 13:44:26] #5 [Go To First Post]
UserMal - Posts: 7
Thank you I've managed to make the changes above and it seems to be working for most stocks. However for stock META, i've tried all possible combinations but I still can't trade from the chart. Is there a special code for this stock?

[2024-03-20 14:30:18] #6 [Go To First Post]
John - SC Support - Posts: 31162
This is something you would need to ask Interactive Brokers. The information we have on the stock symbol format for Interactive Brokers is here: Interactive Brokers Symbols: Stock Format For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-03-20 18:23:30] #7 [Go To First Post]
User584084 - Posts: 236
Try META-STK-SMART/NASDAQ-USD

[2024-03-21 04:54:47] #8 [Go To First Post]
UserMal - Posts: 7
Thank you, but META-STK-SMART/NASDAQ-USD still doesn't work. I can't trade from the chart.

[2024-03-21 05:35:01] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14137
Is the problem that the order is getting rejected when you submit an order? Or you do not see the position on the chart when there actually is a position? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-21 05:58:46

[2024-03-22 13:59:48] #10 [Go To First Post]
UserMal - Posts: 7
I can't see the position on the chart when there is a position. And if I try selling from the chart, it says position doesn't exist.

[2024-03-26 22:15:59] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14137
We apologize for the delay. We needed to update the documentation. Follow the instructions here: Interactive Brokers Trading Service: Symbol Differences for Positions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-26 22:16:10

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