Support Board
Date/Time: Tue, 04 Nov 2025 11:21:14 +0000
SMS problems
View Count: 374
| [2024-02-02 01:43:13] |
| xORDERBOOKx - Posts: 191 |
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I am not receiving SMS messages. Email alerts are triggered and arrive every time. Info: -Phone number was checked multiple times and is correct. -Country code is correct. -Account balance is above minimum required for recurring monthly purchases. -$0.05 was deducted from my account. -SMS is enabled for both alerts (Alert1: Take Profit; Alert2: Stop Loss) -Alert log says it was sent both to my email and phone. Any ideas on why I didn't receive it? Country: USA Area Code: 617 Carrier: Verizon +1617xxxXXXX Date Time Of Last Edit: 2024-02-02 02:25:42
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| [2024-02-02 15:36:12] |
| John - SC Support - Posts: 42737 |
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Refer to the following: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#FailedSMSDelivery For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-02 16:38:07] |
| xORDERBOOKx - Posts: 191 |
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I went through that multiple times and am still having issues. I'll just use email. Thanks anyway. Date Time Of Last Edit: 2024-02-02 17:20:01
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| [2024-02-04 23:47:35] |
| Sierra_Chart Engineering - Posts: 21299 |
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This is one reason we are going to discontinue SMS for alerts. It is not reliable.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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