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Date/Time: Fri, 29 Mar 2024 01:17:02 +0000



authorization for custom study

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[2014-08-01 22:39:50]
User27189 - Posts: 26
There is a custom study I need to be authorized on and I'm not sure what username to supply to the developer. I have paid for my own SC charting and my new broker set me up with a CTS demo for data. I gave the developer both my SC charting username and when that did not work I gave him my CTS data service username. No luck. He said it usually follows a pattern like "AC1234". My username looks nothing like that.

Today I received my Rithmic data credentials for my new trading account and followed the instructions for setting up the new data service. If I give him the new username, should that work? I have another issue about whether I am really on Rithmic data now or still on CTS, but I'll address that on a new post. Thank you.
[2014-08-01 23:18:02]
Sierra Chart Engineering - Posts: 104368
You need to give them the Account Name you see in Help >> About within Sierra Chart.

In no case do you ever need to give them your trading account username.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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