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Date/Time: Thu, 02 May 2024 14:11:34 +0000

How to Post a Message for Support

my data feed is delayed by 10mins

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[2024-01-03 16:07:26] #1 [Go To First Post]
Dsosazzz - Posts: 3
Hey my name is david, and im wondering why after i reactivated my sierra platfrom montly subscribtion, now that i open and am trying to use the footprint chart, all the data in my platform is delayed by 10mins. Is there something i missed on doing?

[2024-01-03 17:08:12] #2 [Go To First Post]
John - SC Support - Posts: 31293
You do not have any exchanges activated in order to get real-time data from us. We see that you had the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts" exchange active in December, but it did not renew on January 1, 2024 due to insufficient funds in your account at that time. You would need to add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And you can activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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