Support Board
Date/Time: Tue, 20 May 2025 22:44:51 +0000
Unable to place any trades
View Count: 292
| [2023-12-10 05:25:38] |
| sifsalih - Posts: 5 |
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Hi, I'm not able to place any trades for some reason even though I have successfully connected to my platform. I'm not on simulation mode and I was trying to place the trades in regular market hours but none of them were able to go through, and I can't even see my account balance, its blank. I have attached the error message I get when I try to place a trade to help you understand better. and the data service settings that I'm using. Please let me know how I can fix this issue. Thanks!
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 trade log.png / V - Attached On 2023-12-10 05:23:22 UTC - Size: 44.42 KB - 79 views data feed.png / V - Attached On 2023-12-10 05:23:31 UTC - Size: 28.66 KB - 78 views acc balance.png / V - Attached On 2023-12-10 05:23:42 UTC - Size: 12.24 KB - 76 views |
| [2023-12-10 07:41:50] |
| Sierra_Chart Engineering - Posts: 19659 |
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See if you still have this problem Sunday evening when the market reopens at 6 PM US Eastern time. If you do, contact your broker and have them assign a trading account to your Rithmic username. There is no trading account probably assigned. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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