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Date/Time: Sun, 03 Mar 2024 22:19:11 +0000



Char not showing live data with the green bar displayed

View Count: 120

[2023-11-20 17:39:34]
User323548 - Posts: 1
My chart is not showing current data even though the green bar is showing. I was able to see live data on eur/usa yesterday evening but when i switch to my Chart with Emini it is not updated. Still showing data from last week. Please prompt action is needed on this.


Thanks
Christian
[2023-11-20 19:48:10]
Sierra_Chart Engineering - Posts: 13073
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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