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Date/Time: Fri, 01 Dec 2023 08:51:44 +0000

Disconnecting Issues last few days.

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[2014-07-24 13:56:56]
Profile Trader - Posts: 163
During the last few days I have had disconnection issues with TransAct/SC I have sent my log via the reporting feature.

[2014-07-24 14:14:27]
jayaaron1 - Posts: 2
This problem occurred today also and has been intermittently growing for months. I am not sure if it is Sierra chart problem or Transact. Your starting to lose customers, as well as the ib's losing customers who run through transact over to rythmic, etc. Just an FYI

You can see the disconnect to transact server error in the attachment. This does not happen with interactive brokers through sierra.
imageTransact.jpg / V - Attached On 2014-07-24 14:12:48 UTC - Size: 257.79 KB - 313 views
Attachment Deleted.
[2014-07-24 16:16:14]
Sierra Chart Engineering - Posts: 104368
For TransAct data feed issues you will need to contact TransAct support or your broker.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-07-24 16:26:09]
Profile Trader - Posts: 163
Would it be possible to design the software to not need to be connected to a live trading account for the SC datafeed to work? I understand that you need to verify that we have a live trading account but can this not be done once a day and then saved or confirmed on a regular bases? then when issues like this arise our SC software is not rendered useless?
Date Time Of Last Edit: 2014-07-24 16:52:09
[2014-07-24 16:51:06]
Profile Trader - Posts: 163

As some of you might have already done as well. I was able to speak with someone with support. He advised that they were aware of the issues and that it was coming from some changes they are trying to make to better the system overall.

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