Login Page - Create Account

Support Board


Date/Time: Mon, 04 Mar 2024 21:21:25 +0000



data not updating

View Count: 911

[2014-07-23 19:13:16]
User19537 - Posts: 9
over the past 2 days I have had intermittent problems with data for ESU4 being received/updating on my charts. It updates when I first launch Sierra and the chart and sometimes ticks for a bit, but then it stops/freezes. I use Transact for data feed. When I log on to Transact directly I get data just fine. It seems to be a problem with Sierra. I have already been through many steps such as making sure my symbol is correct, that the data updating isn't blocked in chart settings, uploaded the most current version of sierra 1157, etc. Please advise.
[2014-07-23 19:22:34]
Sierra Chart Engineering - Posts: 104368
This is not a Sierra Chart problem. This is an issue with the TransAct data feed. Some TransAct users experience this.

Contact your broker and have them change the connection type for the data feed to TCP.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account