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Date/Time: Sun, 03 Mar 2024 21:30:04 +0000



Cannot connect to data feed

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[2023-11-12 20:08:35]
User457113 - Posts: 2
I signed up for the trial, I have also signed up for Denali. I have a friends chart book which I am trying to open but all the windows are blank, nothing loads. All his material is for /ES
[2023-11-12 20:48:35]
Sierra_Chart Engineering - Posts: 13073
Translate the symbols with this Edit menu command:
Edit Menu: Edit >> Translate Symbols To Current Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-11-12 20:48:48
[2023-11-12 23:30:43]
User457113 - Posts: 2
By /es i meant it is all future market charting which should work with the free trial. I tried closing and reopening and the same thing happened everything is blank. When he opens the same chartbook on his computer it works. In mine all the windows open but they are all black. I have pasted below what the message log says. I would appreciate your help

Software version: 2564 64-bit | 2023-11-12 23:27:06.398
Primary Thread ID: 132992 | 2023-11-12 23:27:06.398
Usage end date: 2023-11-24 | 2023-11-12 23:27:06.398
Enabled for: Advanced Features 2. | 2023-11-12 23:27:06.398
Enabled for: Sierra Chart Historical Data Service. | 2023-11-12 23:27:06.398
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-11-12 23:27:06.398
Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-12 23:27:06.398
Enabled for exchange2: CME | 2023-11-12 23:27:06.398
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-12 23:27:06.398
Current selected Data/Trading service: Generic | 2023-11-12 23:27:06.398
Custom symbol settings values: enabled | 2023-11-12 23:27:06.398
Chart Update Interval: 500 | 2023-11-12 23:27:06.398
Intraday Data Storage Time Unit: 1 | 2023-11-12 23:27:06.398
Time Zone: +00:00:00 (UTC+00) | 2023-11-12 23:27:06.398
2023-11-12 23:27:06 Local computer time in UTC | 2023-11-12 23:27:06.398
2023-11-12 23:27:06 Local computer time in SC Time Zone | 2023-11-12 23:27:06.398
2023-11-12 18:22:50 Server time in UTC | 2023-11-12 23:27:06.398
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-11-12 23:27:06.398
Program path: C:\SierraChart\ | 2023-11-12 23:27:06.398
Data Files path: C:\SierraChart\Data\ | 2023-11-12 23:27:06.398
OS Version Number: 10.0 | 2023-11-12 23:27:06.398
Locale Setting: C | 2023-11-12 23:27:06.398
DLLs: UserContributedStudies_64.dll | 2023-11-12 23:27:06.398
Allowed protected custom studies: | 2023-11-12 23:27:06.398
Crash reporter started: true | 2023-11-12 23:27:06.398

Unsubscribed from market depth data for ES-202312-CME | 2023-11-12 23:27:32.421
ES-202312-CME 5 Min #1 | Reloading chart. | 2023-11-12 23:27:41.165
ES-202312-CME [CB] #3 | Reloading chart. | 2023-11-12 23:27:41.196
ES-202312-CME [CB] #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-11-12 23:27:41.196
ES-202312-CME [CB] #3 | There are no continuous futures contract symbols. Loading data normally. | 2023-11-12 23:27:41.196
ES-202312-CME 30 Sec #4 | Reloading chart. | 2023-11-12 23:27:41.232
ES-202312-CME 15 Min #8 | Reloading chart. | 2023-11-12 23:27:41.269
ES-202312-CME [CB] #11 | Reloading chart. | 2023-11-12 23:27:41.301
ES-202312-CME [CB] #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-11-12 23:27:41.301
ES-202312-CME [CB] #11 | There are no continuous futures contract symbols. Loading data normally. | 2023-11-12 23:27:41.301
ES-202312-CME #12 | Reloading chart. | 2023-11-12 23:27:41.329
ES-202312-CME [CBV] Flex Renko 10-5-1 #6 | Reloading chart. | 2023-11-12 23:27:41.366
ES-202312-CME [CBV] Flex Renko 10-5-1 #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-11-12 23:27:41.366
ES-202312-CME [CBV] Flex Renko 10-5-1 #6 | There are no continuous futures contract symbols. Loading data normally. | 2023-11-12 23:27:41.366
ES-202312-CME 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.383
ES-202312-CME [CB-D] #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.384
ES-202312-CME 30 Sec #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.387
ES-202312-CME 15 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.389
ES-202312-CME [CB-D] #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.391
ES-202312-CME #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-11-12 23:27:41.393
ES-202312-CME [CBV-D] Flex Renko 10-5-1 #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.397
Requesting market depth updates for: ES-202312-CME if supported. NumLevels=1400 | 2023-11-12 23:27:42.428
Separate subscription for market depth updates not supported. ES-202312-CME | 2023-11-12 23:27:42.428
[2023-12-10 20:33:41]
Sierra_Chart Engineering - Posts: 13073
We have given you a new trial.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

You should be fine now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-12-11 14:39:20]
John - SC Support - Posts: 29568
You also need to change the symbols in the Chartbook you have from your friend. After you open the Chartbook select "Edit >> Translate Symbols to Current Service", this will update all of the symbols to what you need for the service you are connected to (SC Data - All Services).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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