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Date/Time: Wed, 17 Jul 2024 10:21:57 +0000



Login problem to Rithmic Paper Trading

View Count: 6078

[2014-07-18 05:37:05]
User28315 - Posts: 10
I can not connect to Rithmic Paper Trading. I have a login and password for the Rithmic Paper Trading Server.
Log:
Software version: 1160 | 2014-07-18 01:29:06
Usage end date: 2014-07-27 | 2014-07-18 01:29:06
Enabled for: Advanced Features. | 2014-07-18 01:29:06
Enabled for: Advanced Features 2. | 2014-07-18 01:29:06
Enabled for: Sierra Chart Historical Data Service. | 2014-07-18 01:29:06
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-07-18 01:29:06
Active service: Rithmic Trading | 2014-07-18 01:29:06
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-07-18 01:29:06
2014-07-18 01:29:06 Local computer clock time | 2014-07-18 01:29:06
2014-07-18 05:29:06 GMT time | 2014-07-18 01:29:06
2014-07-18 01:29:06 Time zone adjusted time | 2014-07-18 01:29:06
Time difference to server time: 5 seconds. | 2014-07-18 01:29:06
Program path: C:\SierraChart\ | 2014-07-18 01:29:06
Data Files path: C:\SierraChart\Data\ | 2014-07-18 01:29:06
OS Version Number: 6.0 | 2014-07-18 01:29:06

Checking for new symbol settings for rim | 2014-07-18 01:29:06
Symbol settings are up-to-date for rim | 2014-07-18 01:29:06

Rithmic Trading - Port for executable: 30927 | 2014-07-18 01:29:11
Rithmic Trading - Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-07-18 01:29:11
Rithmic Trading: Connecting to the server 127.0.0.1. Port 30927 | 2014-07-18 01:29:13
Socket (1768) - Connected. | 2014-07-18 01:29:13
Rithmic Trading: Connected to server. | 2014-07-18 01:29:13
Rithmic Trading: Sending logon request message. | 2014-07-18 01:29:13
Rithmic Trading | Starting the connection process to data and trading service. | 2014-07-18 01:29:13
Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-07-18 01:29:13
Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-07-18 01:29:13
Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-07-18 01:29:16
Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-07-18 01:29:17
Rithmic Trading Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2014-07-18 01:29:17
Rithmic Trading - Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-07-18 01:29:17
Rithmic Trading - Logon error from server | 2014-07-18 01:29:17
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-07-18 01:29:17
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-07-18 01:29:17
Socket (1768) - Shutdown and closed. | 2014-07-18 01:29:17
Rithmic Trading: Disconnected from the server. | 2014-07-18 01:29:17
Current selected Data/Trading service: Rithmic Trading | 2014-07-18 01:29:40

Rithmic Trading - Port for executable: 60370 | 2014-07-18 01:29:43
Rithmic Trading - Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-07-18 01:29:43
Rithmic Trading: Connecting to the server 127.0.0.1. Port 60370 | 2014-07-18 01:29:45
Socket (1772) - Connected. | 2014-07-18 01:29:45
Rithmic Trading: Connected to server. | 2014-07-18 01:29:45
Rithmic Trading: Sending logon request message. | 2014-07-18 01:29:45
Rithmic Trading | Starting the connection process to data and trading service. | 2014-07-18 01:29:45
Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-07-18 01:29:45
Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-07-18 01:29:45
Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-07-18 01:29:48
Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-07-18 01:29:49
Rithmic Trading Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2014-07-18 01:29:49
Rithmic Trading - Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-07-18 01:29:49
Rithmic Trading - Logon error from server | 2014-07-18 01:29:49
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-07-18 01:29:49
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-07-18 01:29:49
Socket (1772) - Shutdown and closed. | 2014-07-18 01:29:49
Rithmic Trading: Disconnected from the server. | 2014-07-18 01:29:49
Current selected Data/Trading service: Rithmic Trading | 2014-07-18 01:30:35

Rithmic Trading - Port for executable: 63729 | 2014-07-18 01:34:29
Rithmic Trading - Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-07-18 01:34:29
Rithmic Trading: Connecting to the server 127.0.0.1. Port 63729 | 2014-07-18 01:34:31
Socket (1764) - Connected. | 2014-07-18 01:34:31
Rithmic Trading: Connected to server. | 2014-07-18 01:34:31
Rithmic Trading: Sending logon request message. | 2014-07-18 01:34:31
Rithmic Trading | Starting the connection process to data and trading service. | 2014-07-18 01:34:31
Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-07-18 01:34:31
Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-07-18 01:34:31
Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-07-18 01:34:35
Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-07-18 01:34:35
Rithmic Trading Server Info - Server Name: SC DTC Bridge. Server Version: 1.1. Provider Name: Rithmic DTC. | 2014-07-18 01:34:35
Rithmic Trading - Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-07-18 01:34:35
Rithmic Trading - Logon error from server | 2014-07-18 01:34:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-07-18 01:34:35
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-07-18 01:34:35
Socket (1764) - Shutdown and closed. | 2014-07-18 01:34:35
Rithmic Trading: Disconnected from the server. | 2014-07-18 01:34:35

Date Time Of Last Edit: 2014-07-18 05:39:17
[2014-07-19 01:02:28]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We get several of these a day, and we do not know why the brokers do not help you with this.

This is the relevant error message:

Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2014-07-18 01:34:35

Refer to step 16 here:
Rithmic Trading Platform Service: Setup Instructions

In the end, you do need to rely upon your broker for help with this.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-07-19 01:03:00

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