Home >> Support Board

Support Board

Date/Time: Sun, 28 Apr 2024 05:52:23 +0000

How to Post a Message for Support

rithmic connection issues

View Count: 3273

[2014-07-17 15:48:31] #1 [Go To First Post]
umair1 - Posts: 86
I'm having connection issues with rithmic this morning. It seems the feed is delayed at times and it takes forever to place/modify orders. I usually get the following error message: Trade Order Error - Rithmic DTC order report (Order reject). Info: SendOrder returned error code when submitting order request: 11. Internal Order ID: 3433. Service Order ID: (none). Symbol: TF FMU0014!-NYBOT \| 2014-07-17 11:46:12 Is there any issue with rithmic? I'm using SC 1137 and Deep Discount Trading is my broker.

[2014-07-18 05:40:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay with responding. We needed to research the particular error code you are getting. We are going to implement descriptive error codes rather than numbers for Rithmic. Code 11 means the following: API_NO_HANDLE We need to contact Rithmic about the meaning of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-18 05:41:19

[2014-07-18 05:41:29] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The prior post has been revised and corrected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-18 13:49:54] #4 [Go To First Post]
umair1 - Posts: 86
I contacted my broker and they said Rithmic was having no issue with their servers. They suggested it might have been an internet issue on my end. But I have other data providers that I run simultaneously with SC and Rithmic and they were working fine when SC/Rithmic was having the connection issue. Also I believe the problem may be related to running SC and R\|Trader simultaneously. In the past I usually have run SC and R\|Trader simultaneously without any problem. (The reason I do this is because R\|Trader provides a better interface for trading options) But this week I began having issues connecting to R\|Trader and SC simultaneously. It seems like R\|Trader every now and then would kick SC off the server or vice versa. So I began running SC by itself and only running R\|Trader when I needed to make an option trade. But it seems like if I am running SC, start R\|Trader and then quit R\|Trader then SC begins having issues placing orders, modifying orders and refreshing trade data from the server. Also every now and then it doesn't report my fills correctly. For example today I sold TF at 1134.5 and it shows the fill at 1141. I will inquire with Rithmic about using R\|Trader and SC simultaneously to see if there are any issues. As I said before I used them both simultaneously for the past year without any problems but in the past few weeks I have noticed some problems running them simultaneously. I wouldn't need to run R\|Trader at all if SC could implement an options table Bid/Ask vs Strike, with tabs for the various expiration weeks/months.

[2014-07-18 19:43:44] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is what Rithmic said about the error code 11: No Handle is an error code that can occur when you have no connection to our order entry system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-18 19:45:50] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to this: For example today I sold TF at 1134.5 and it shows the fill at 1141. Refer to: https://www.sierrachart.com/index.php?page=doc/doc_TradeStatusWindows.html#HowAvgPricePositionsCalcUsed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-07-19 15:01:20] #7 [Go To First Post]
umair1 - Posts: 86
So I guess the problem is that for some reason at times SC maintains connection to the data system but not to the order entry system. The quotes keep coming although a little delayed but the orders aren't always placed or modified correctly. The TF I sold at 1134.5 was the first trade of the day and the only contract open. There was no existing profit/loss history or other contracts open that would explain why the fill would be at 1141.

[2014-07-19 20:26:51] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sierra Chart does not handle the connections to the Rithmic system. That is done in the Rithmic software. Rithmic uses what is known as an API component: Http://www.sierrachart.com/index.php?page=doc/helpdetails76.html We wish they would not use these API components and we did try to convince them to use something else and hopefully that will come one day. So the connection is fully managed by Rithmic and we do not know what their API blackbox component does. If you see the incorrect Trade Service Average Price in Trade >> Trade Orders and Positions >> Positions, then contact Rithmic about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-08-27 11:15:25] #9 [Go To First Post]
User61950 - Posts: 3
hi i subcribe to rithmic demo but i can't connect Software version: 1174 \| 2014-08-27 13:11:40 Your usage time has ended. You are in FREE MODE. Features are restricted. \| 2014-08-27 13:11:40 To purchase more time select Help>>Purchase on the menu. \| 2014-08-27 13:11:40 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-08-27 13:11:40 Active service: Rithmic Trading \| 2014-08-27 13:11:40 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-08-27 13:11:40 2014-08-27 13:11:40 Local computer clock time \| 2014-08-27 13:11:40 2014-08-27 11:11:40 GMT time \| 2014-08-27 13:11:40 2014-08-27 13:11:40 Time zone adjusted time \| 2014-08-27 13:11:40 Time difference to server time: 4 seconds. \| 2014-08-27 13:11:40 Program path: C:\SierraChart\ \| 2014-08-27 13:11:40 Data Files path: C:\SierraChart\Data\ \| 2014-08-27 13:11:40 OS Version Number: 6.2 \| 2014-08-27 13:11:40 Checking for new symbol settings for rim \| 2014-08-27 13:11:40 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-08-27 13:11:40 HTTP connection to www.sierrachart.com:80 (1112) \| Connected. \| 2014-08-27 13:11:40 Symbol settings are up-to-date for rim \| 2014-08-27 13:11:40 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2014-08-27 13:11:45 HTTP connection to www.sierrachart.com:80 (1112) \| Closed. No error. \| 2014-08-27 13:11:50 HTTP connection to www.sierrachart.com:80 (1112) \| Shutdown and closed. \| 2014-08-27 13:11:50 thank

[2014-08-27 15:31:27] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is your account has expired. You need to purchase usage time. For now, we added 3 days of time to your account. Restart Sierra Chart to get access to the additional time we added. ----- 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-27 15:31:54

[2014-10-16 05:49:27] #11 [Go To First Post]
dez - Posts: 45
Now I put a new version in 1201 and started again,, platform and does not want to be connected? ,, what is it Rithmic Trading \| Port for executable: 1850 \| 2014-10-16 07:53:43 Listening socket (972), port 1850 \| Closed. \| 2014-10-16 07:53:43 Rithmic Trading \| Starting server: D:\Program Files\novi siera\Rim\DTCBridge.exe \| 2014-10-16 07:53:43 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 1850 \| 2014-10-16 07:53:45 Socket (1352) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2014-10-16 07:53:46 Socket (1352) \| Shutdown and closed. \| 2014-10-16 07:53:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-10-16 07:53:46 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-10-16 07:53:46 Rithmic Trading \| Disconnected from the server. \| 2014-10-16 07:53:46 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. \| 2014-10-16 07:53:46 Date Time Of Last Edit: 2014-10-16 05:54:16

[2014-10-16 06:28:45] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is an indication you are running Windows XP. You will need to use Windows 7. Otherwise, go back to the Sierra Chart version you were running previously. For instructions, select Help >>Install Previous Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-16 06:28:58

[2014-10-16 06:33:03] #13 [Go To First Post]
dez - Posts: 45
ok..what version to select the last that supports XP? and until when can I still work on XP? I still do not want to change the system on computer Date Time Of Last Edit: 2014-10-16 06:33:16

[2014-10-16 06:48:36] #14 [Go To First Post]
dez - Posts: 45
I put the 1187 version of the folder,, do not know whether I made a good,, but now writes on the same platform version in 1201 and works,, whether this will be good? This is the beginning mesage log,, think that's important?

[2014-10-16 06:57:39] #15 [Go To First Post]
dez - Posts: 45
Software version: 1201 \| 2014-10-16 08:41:45 Enabled for: Advanced Features. \| 2014-10-16 08:41:45 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-16 08:41:45 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-16 08:41:45 Active service: Rithmic Trading \| 2014-10-16 08:41:45 Data/Trade Service Settings automatically set. \| 2014-10-16 08:41:45 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2014-10-16 08:41:45 2014-10-16 08:41:45 Local computer clock time \| 2014-10-16 08:41:45 2014-10-16 06:41:45 GMT time \| 2014-10-16 08:41:45 2014-10-16 08:41:45 Time zone adjusted time \| 2014-10-16 08:41:45 Time difference to server time: 5 seconds. \| 2014-10-16 08:41:45 Program path: D:\Program Files\novi siera\ \| 2014-10-16 08:41:45 Data Files path: D:\Program Files\novi siera\Data\ \| 2014-10-16 08:41:45 OS Version Number: 5.1 \| 2014-10-16 08:41:45 Checking for new symbol settings for rim \| 2014-10-16 08:41:45 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-10-16 08:41:45 HTTP connection to www.sierrachart.com:80 (960) \| Connected. \| 2014-10-16 08:41:45 Symbol settings are up-to-date for rim \| 2014-10-16 08:41:46

[2014-10-16 06:59:49] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This seems OK but it is not clear exactly what is going on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-16 07:08:31] #17 [Go To First Post]
dez - Posts: 45
so strange to me because I put the 1187 version of the map, but we still writes on a platform,, 1201 version but works although xp. ok so I'll leave. important to do. which is the last version that supports XP? 2, You can help me on this topic? Waiting for an answer for the last 3 days. deleting old data chart that are not used. Date Time Of Last Edit: 2014-10-16 07:11:55

To post a message in this thread, you need to log in with your Sierra Chart account: