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Date/Time: Thu, 02 May 2024 21:57:13 +0000

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Today I paid for six months and still have delayed data

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[2023-08-28 13:45:54] #1 [Go To First Post]
User716459 - Posts: 110
Today I paid for six months and still have delayed data. Before that I had denali. Please help me quickly, thank you. Arek

[2023-08-28 14:43:47] #2 [Go To First Post]
SC Support - Posts: 1797
Hi Arkadzius, please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME (You might wait to activate real-time data until the 1st of September, so you are not paying a full exchange fee for just 4 days of Real-time Data) Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) Also I see that you still have 24 days of Software Usage Time before the new 6 months are due to be purchased: Current Usage Time Ending Date: 2023-09-20 23:59:59 UTC 24 Days

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