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Date/Time: Mon, 04 Mar 2024 21:19:14 +0000



Rithmic Data not working

View Count: 288

[2023-08-18 10:48:29]
B.Douglas - Posts: 5
Iv'e been trying to setup Rithmic data feed to SC but it doesn't seem to be working. I have the right service package I believe (10) and have connected to the data feed as displayed in green box displayed in the top left corner. I am pretty sure it's not a problem with rithmic because the data connect to a different trading platform i also use.
Please see screenshot attached to view the message i keep getting when it tries to connect to the data.
Thanks
Date Time Of Last Edit: 2023-08-18 12:33:27
Private File
Private File
[2023-08-18 12:47:56]
John - SC Support - Posts: 29628
To begin with, your symbol is incorrect. Open your Chartbooks and select "Edit >> Translate Symbols to Current Service".

Once your symbols are updated you should be fine. If you do get another error, let us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-18 12:53:05]
Sierra_Chart Engineering - Posts: 13087
Also refer to:
Rithmic Trading Platform Service: Rithmic Market Data and Support Policy
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-18 22:41:37]
B.Douglas - Posts: 5
I just tried the "translate symbol to current service" and i still get the same message. the symbol is the correct symbol for rithmic now but still have the same problem.
Date Time Of Last Edit: 2023-08-21 05:18:44
[2023-08-21 14:23:41]
John - SC Support - Posts: 29628
If you are getting a Permission Denied error from Rithmic, then refer to the following:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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