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Date/Time: Tue, 28 May 2024 22:42:48 +0000

Is it typical for new tickers to take 7-10 seconds to load.

View Count: 243

[2023-08-18 01:15:54]
User584005 - Posts: 27
I started a Sierra Chart trial today because I would like to get away from Think or Swim. Thus far I like Sierra a lot better but the one thing keeping me from switching is that when I type a new ticker into ToS it takes 1 second to load the chart and when I type a ticker into Sierra that I've never loaded before, a yellow box comes up that says "Waiting to Download Historical data" for about 7-8 seconds.
I've changed the settings that have been recommended
Intraday Data Storage Time Unit (List) I changed to 1 Minute.
Maximum Historical Intraday Days To Download: non-tick, 1-tick and formula symbols have all been changed to 2.
Maximum Historical Days to download for Daily data is set to 3
Days to Load for Intraday chart data type is set to 1

The result is once the yellow box goes away the chart loads instantly but that yellow box still takes 7-8 seconds.

Is that waiting to download message a result of me not being a paid customer with a data feed subscription?
Does the SC Data - All Services[data] have some sort of a rate limiter or queue that other services such as Denali wont have?

This is important for me because I am a news trader and 8 seconds can make or break a trade.
My cpu is an i9 multicore processer with 128gb of ram, an SSD and a 3090 GPU.
[2023-08-18 12:41:39]
John - SC Support - Posts: 31885
That 7-8 seconds is normal for a new symbol that you have not viewed previously. You are having to get the data from our servers for which there are no rate limiters and this has nothing to do with being on a trial. It is just the amount of data that you are needing to get.

And you have done all the right settings to limit the amount of data.

The tool that can help you is the "Intraday File Update List". This is a list of symbols for which you want the data downloaded, but you do not have a chart for the symbol. Refer to the following:
Global Settings Menu: Intraday File Update List (Global Settings menu)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-18 14:38:16]
Sierra_Chart Engineering - Posts: 14569
Normally the time is about 4-5 seconds. It will be more when the market is closed.

But do use the Intraday File Update List.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-18 15:01:06]
User584005 - Posts: 27
Exactly what i was looking for thanks!

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