Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 14:05:22 +0000

How to Post a Message for Support

DELAYED DATA WITH CONSOLIDATED TAPE

View Count: 266

[2023-07-03 13:43:27] #1 [Go To First Post]
User907609 - Posts: 16
I want realtime us equities data I have package 11 and consolidated tape and it's giving me delayed data?

[2023-07-03 19:52:32] #2 [Go To First Post]
John - SC Support - Posts: 31293
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-07-03 23:06:21] #3 [Go To First Post]
User907609 - Posts: 16
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2023-07-03 19:03:14.017 Created the DTC Protocol server. \| 2023-07-03 19:03:14.248 DTC Protocol Server listening on port 11099. \| 2023-07-03 19:03:14.249 Reading Internal Order ID file. \| 2023-07-03 19:03:14.249 Reading Trade Orders file. \| 2023-07-03 19:03:14.348 Reading Trade Positions file. \| 2023-07-03 19:03:14.368 Reading Trade Account Data files. \| 2023-07-03 19:03:14.368 UDPListener (1704). Port 22904 \| Listening on UDP port 22904. \| 2023-07-03 19:03:14.380 Software version: 2517 64-bit \| 2023-07-03 19:03:14.380 Primary Thread ID: 8804 \| 2023-07-03 19:03:14.380 Usage end date: 2023-07-28 \| 2023-07-03 19:03:14.380 Enabled for: Advanced Features 2. \| 2023-07-03 19:03:14.380 Enabled for: Sierra Chart Historical Data Service. \| 2023-07-03 19:03:14.380 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-07-03 19:03:14.380 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-07-03 19:03:14.380 Enabled for exchange2: fairx_exchange.data \| 2023-07-03 19:03:14.380 Enabled for exchange2: US Equities Consolidated Tape \| 2023-07-03 19:03:14.380 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-07-03 19:03:14.381 Current selected Data/Trading service: SC Data - All Services \| 2023-07-03 19:03:14.381 Custom symbol settings values: enabled \| 2023-07-03 19:03:14.381 Chart Update Interval: 300 \| 2023-07-03 19:03:14.381 Intraday Data Storage Time Unit: 0 \| 2023-07-03 19:03:14.381 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2023-07-03 19:03:14.381 2023-07-03 23:03:14 Local computer time in UTC \| 2023-07-03 19:03:14.381 2023-07-03 19:03:14 Local computer time in SC Time Zone \| 2023-07-03 19:03:14.381 2023-07-03 23:03:08 Server time in UTC \| 2023-07-03 19:03:14.381 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2023-07-03 19:03:14.381 Program path: G:\Trading\Trading Applications\Sierra\ \| 2023-07-03 19:03:14.381 Data Files path: G:\Trading\Trading Applications\Sierra\Data\ \| 2023-07-03 19:03:14.381 OS Version Number: 10.0 \| 2023-07-03 19:03:14.381 Locale Setting: C \| 2023-07-03 19:03:14.381 DLLs: abt_64.dll, Algo_64.dll, CashMath_64.dll, CashSuite_64.dll, Changer_64.dll, clocktest_64.dll, Clock_64.dll, Colortest_64.dll, DeltaLadder_64.dll, delta_64.dll, ESstats_64.dll, IBRangeES_64.dll, Inventory_64.dll, Marker_64.dll, Moneybox_64.dll, newhighslows_64.dll, PCL_64.dll, RaidBoxGetReady_64.dll, Shadkin_64.dll, testingvap_64.dll, Testt_64.dll, Togheter_64.dll, UserContributedStudies_64.dll, VAP_64.dll, VolMultiplier_64.dll, VolumeMult_64.dll \| 2023-07-03 19:03:14.381 Allowed protected custom studies: CashMemento \| 2023-07-03 19:03:14.381 Crash reporter started: true \| 2023-07-03 19:03:14.381 Created the DTC Protocol historical data server. \| 2023-07-03 19:03:14.395 HD Server Manager \| Listening on port 11098. \| 2023-07-03 19:03:14.397 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. \| 2023-07-03 19:03:14.397 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2023-07-03 19:03:14.441 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2023-07-03 19:03:14.441 Received 5 login tokens. \| 2023-07-03 19:03:14.883 Symbol settings MD5 received. Request ID: 1. \| 2023-07-03 19:03:16.193 Symbol settings are up-to-date for scdataallservices. \| 2023-07-03 19:03:16.193 Requested user files to download. \| 2023-07-03 19:03:16.887 SC Data - All Services \| Connected to server complete. \| 2023-07-03 19:03:18.900 Triggering next historical data download in queue. \| 2023-07-03 19:03:18.900 Triggering next historical data download in queue. \| 2023-07-03 19:03:18.900 Triggering next historical data download in queue. \| 2023-07-03 19:03:18.900 Triggering next historical data download in queue. \| 2023-07-03 19:03:18.900 No download requests in the queue to start downloads for. \| 2023-07-03 19:03:18.900 No download requests in the queue to start downloads for. \| 2023-07-03 19:03:18.900 No download requests in the queue to start downloads for. \| 2023-07-03 19:03:18.901 No download requests in the queue to start downloads for. \| 2023-07-03 19:03:18.901 PLM-NQTV 1 Min #1 \| Reloading chart. \| 2023-07-03 19:03:41.082 Mapping PLM-NQTV to PLM-NQTV. Service code: nasdaq_exchange.data \| 2023-07-03 19:03:41.385 Using symbol data fast lookup vector \| 2023-07-03 19:03:41.385 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: PLM-NQTV (PLM-NQTV). ID: 1 Service code: nasdaq_exchange.data \| 2023-07-03 19:03:41.385 SC DTC Delayed Exchange Data \| Connecting to the server ds25.sierracharts.com. Port 10043 \| 2023-07-03 19:03:41.385 SC DTC Delayed Exchange Data \| Requesting security definition data for: PLM-NQTV (PLM-NQTV). ID: 1 \| 2023-07-03 19:03:41.386 Starting DelayedDownloadMonitoringTimer \| 2023-07-03 19:03:41.386 Starting HDTimeoutTimer \| 2023-07-03 19:03:41.386 Added historical Intraday data request for PLM-NQTV to the queue. \| 2023-07-03 19:03:41.386 Intraday data recording state for symbol PLM-NQTV is set to download 'Pending'. \| 2023-07-03 19:03:41.386 Triggering next historical data download in queue. \| 2023-07-03 19:03:41.387 Delaying start of download for PLM-NQTV. \| 2023-07-03 19:03:41.396 DTC Client socket (1) \| Creating socket. \| 2023-07-03 19:03:41.425 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2023-07-03 19:03:41.425 DTC Client socket (1) \| Connecting to IP: 38.65.8.115. \| 2023-07-03 19:03:41.425 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2023-07-03 19:03:41.636 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2023-07-03 19:03:41.636 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-07-03 19:03:41.637 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2023-07-03 19:03:41.885 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2023-07-03 19:03:41.885 SC DTC Delayed Exchange Data \| Received logon response. \| 2023-07-03 19:03:42.594 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2023-07-03 19:03:42.594 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2023-07-03 19:03:42.594 SC DTC Delayed Exchange Data \| Successfully connected. \| 2023-07-03 19:03:42.594 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2023-07-03 19:03:42.594 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: PLM-NQTV -> PLM-NQTV \| 2023-07-03 19:03:42.594 SC DTC Delayed Exchange Data \| Received security definition for symbol PLM-NQTV \| 2023-07-03 19:03:42.907 HD Request # 1 \| Downloading Intraday chart data for PLM-NQTV to the file PLM-NQTV.scid. Service: nasdaq_exchange.data \| 2023-07-03 19:03:47.388 HD Request # 1 \| Download start date-time: 2023-07-03 16:34:00.000000. File last date-time: 2023-07-03 16:34:00.028001 \| 2023-07-03 19:03:47.388 HD Request # 1 \| Using server: ds25.sierracharts.com port 10150 \| 2023-07-03 19:03:47.388 Socket (2) \| Creating socket. \| 2023-07-03 19:03:47.388 Socket (2) \| New receive buffer size: 5242880 \| 2023-07-03 19:03:47.388 Socket (2) \| Connecting to IP: 38.65.8.115. \| 2023-07-03 19:03:47.388 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2023-07-03 19:03:47.835 HD Request # 1 \| Sending historical data logon request message. \| 2023-07-03 19:03:47.835 HD Request # 1 \| Requesting Intraday data. Start date-time: 2023-07-03 16:34:00. Record interval: 0. Symbol: PLM-NQTV \| 2023-07-03 19:03:48.490 HD Request # 1 \| Decompressing data. \| 2023-07-03 19:03:48.664 HD Request # 1 \| Receiving Intraday data for PLM-NQTV starting at 2023-07-03 16:34:00.010000 \| 2023-07-03 19:03:48.806 Socket (2) \| CloseSocket call. \| 2023-07-03 19:03:48.806 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2023-07-03 19:03:48.806 Historical data download thread signaled to stop. \| 2023-07-03 19:03:48.806 HD Request # 1 \| Received 6 Intraday data records from 2023-07-03 16:34:00.010000 to 2023-07-03 16:34:00.028001 (0.0 seconds. Delay: 2.5 hours) and wrote 0 records for PLM-NQTV \| 2023-07-03 19:03:48.806 HD Request # 1 \| Add time&sales data \| Remembered last file record date-time: 2023-07-03 20:34:00.028001 \| 2023-07-03 19:03:48.807 HD Request # 1 \| Completion time: 1s. \| 2023-07-03 19:03:48.807 HD Request # 1 \| Intraday data download complete for PLM-NQTV. Unique request ID: 1 \| 2023-07-03 19:03:48.807 Removing historical data download ID 1. \| 2023-07-03 19:03:48.807 Real-time Intraday chart data file updates started for PLM-NQTV \| 2023-07-03 19:03:48.807 Intraday chart data file opened for PLM-NQTV \| 2023-07-03 19:03:48.807 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2023-07-03 19:03:48.807 Triggering next historical data download in queue. \| 2023-07-03 19:03:48.807 No download requests in the queue to start downloads for. \| 2023-07-03 19:03:48.807 Socket (2) \| Socket gracefully closed by remote side. \| 2023-07-03 19:03:48.977 Socket (2) \| Closed. \| 2023-07-03 19:03:48.977 File >> Disconnect selected. \| 2023-07-03 19:03:59.096 SC DTC Delayed Exchange Data \| Waiting for socket receive thread to end \| 2023-07-03 19:03:59.097 DTC Client socket (1) \| CloseSocket call. \| 2023-07-03 19:03:59.097 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2023-07-03 19:03:59.097 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2023-07-03 19:03:59.097 SC Data - All Services \| Disconnected. \| 2023-07-03 19:03:59.097 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2023-07-03 19:03:59.290 DTC Client socket (1) \| Closed. \| 2023-07-03 19:03:59.290 SC Data - All Services \| Connected to server complete. \| 2023-07-03 19:04:17.990 Triggering next historical data download in queue. \| 2023-07-03 19:04:17.990 Triggering next historical data download in queue. \| 2023-07-03 19:04:17.990 Triggering next historical data download in queue. \| 2023-07-03 19:04:17.990 Triggering next historical data download in queue. \| 2023-07-03 19:04:17.990 No download requests in the queue to start downloads for. \| 2023-07-03 19:04:17.990 No download requests in the queue to start downloads for. \| 2023-07-03 19:04:17.990 No download requests in the queue to start downloads for. \| 2023-07-03 19:04:17.990 No download requests in the queue to start downloads for. \| 2023-07-03 19:04:17.990 Mapping PLM-NQTV to PLM-NQTV. Service code: nasdaq_exchange.data \| 2023-07-03 19:04:18.261 Using symbol data fast lookup vector \| 2023-07-03 19:04:18.261 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: PLM-NQTV (PLM-NQTV). ID: 1 Service code: nasdaq_exchange.data \| 2023-07-03 19:04:18.261 SC DTC Delayed Exchange Data \| Connecting to the server ds25.sierracharts.com. Port 10043 \| 2023-07-03 19:04:18.261 SC DTC Delayed Exchange Data \| Requesting security definition data for: PLM-NQTV (PLM-NQTV). ID: 1 \| 2023-07-03 19:04:18.261 Added historical Intraday data request for PLM-NQTV to the queue. \| 2023-07-03 19:04:18.262 Intraday data recording state for symbol PLM-NQTV is set to download 'Pending'. \| 2023-07-03 19:04:18.262 Triggering next historical data download in queue. \| 2023-07-03 19:04:18.262 DTC Client socket (1) \| Creating socket. \| 2023-07-03 19:04:18.262 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2023-07-03 19:04:18.262 DTC Client socket (1) \| Connecting to IP: 38.65.8.115. \| 2023-07-03 19:04:18.262 Delaying start of download for PLM-NQTV. \| 2023-07-03 19:04:18.267 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2023-07-03 19:04:18.482 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2023-07-03 19:04:18.482 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-07-03 19:04:18.482 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2023-07-03 19:04:18.660 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2023-07-03 19:04:18.660 SC DTC Delayed Exchange Data \| Received logon response. \| 2023-07-03 19:04:19.347 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2023-07-03 19:04:19.347 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2023-07-03 19:04:19.347 SC DTC Delayed Exchange Data \| Successfully connected. \| 2023-07-03 19:04:19.347 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2023-07-03 19:04:19.347 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: PLM-NQTV -> PLM-NQTV \| 2023-07-03 19:04:19.347 SC DTC Delayed Exchange Data \| Received security definition for symbol PLM-NQTV \| 2023-07-03 19:04:19.660 HD Request # 2 \| Downloading Intraday chart data for PLM-NQTV to the file PLM-NQTV.scid. Service: nasdaq_exchange.data \| 2023-07-03 19:04:24.389 HD Request # 2 \| Download start date-time: 2023-07-03 16:34:00.000000. File last date-time: 2023-07-03 16:34:00.028001 \| 2023-07-03 19:04:24.389 HD Request # 2 \| Using server: ds25.sierracharts.com port 10149 \| 2023-07-03 19:04:24.389 Socket (2) \| Creating socket. \| 2023-07-03 19:04:24.390 Socket (2) \| New receive buffer size: 5242880 \| 2023-07-03 19:04:24.390 Socket (2) \| Connecting to IP: 38.65.8.115. \| 2023-07-03 19:04:24.390 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2023-07-03 19:04:24.791 HD Request # 2 \| Sending historical data logon request message. \| 2023-07-03 19:04:24.791 HD Request # 2 \| Requesting Intraday data. Start date-time: 2023-07-03 16:34:00. Record interval: 0. Symbol: PLM-NQTV \| 2023-07-03 19:04:25.427 HD Request # 2 \| Decompressing data. \| 2023-07-03 19:04:25.642 HD Request # 2 \| Receiving Intraday data for PLM-NQTV starting at 2023-07-03 16:34:00.010000 \| 2023-07-03 19:04:25.865 Socket (2) \| CloseSocket call. \| 2023-07-03 19:04:25.865 Historical data download thread signaled to stop. \| 2023-07-03 19:04:25.865 HD Request # 2 \| Received 6 Intraday data records from 2023-07-03 16:34:00.010000 to 2023-07-03 16:34:00.028001 (0.0 seconds. Delay: 2.5 hours) and wrote 0 records for PLM-NQTV \| 2023-07-03 19:04:25.865 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2023-07-03 19:04:25.865 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2023-07-03 20:34:00.028001 \| 2023-07-03 19:04:25.865 HD Request # 2 \| Completion time: 1s. \| 2023-07-03 19:04:25.865 HD Request # 2 \| Intraday data download complete for PLM-NQTV. Unique request ID: 2 \| 2023-07-03 19:04:25.865 Removing historical data download ID 2. \| 2023-07-03 19:04:25.865 Real-time Intraday chart data file updates started for PLM-NQTV \| 2023-07-03 19:04:25.865 Intraday chart data file opened for PLM-NQTV \| 2023-07-03 19:04:25.866 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2023-07-03 19:04:25.866 Triggering next historical data download in queue. \| 2023-07-03 19:04:25.866 No download requests in the queue to start downloads for. \| 2023-07-03 19:04:25.866 Socket (2) \| Socket gracefully closed by remote side. \| 2023-07-03 19:04:26.089 Socket (2) \| Closed. \| 2023-07-03 19:04:26.089

[2023-07-05 12:51:38] #4 [Go To First Post]
John - SC Support - Posts: 31293
You are using NASDAQ TotalView symbols: PLM-NQTV Change the symbol to: PLM Instructions: Changing the Symbol of a Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: