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Date/Time: Tue, 23 Jul 2024 23:10:13 +0000



[User Discussion] - Trade switched from MES to ES mini

View Count: 421

[2023-06-02 18:31:48]
Oleg Boian - Posts: 2
Dear Sir,


I set up my chartbook to trade MES and it was working until yesterday where it changed itself to ES mini.
My pc was showing always that I trade micros, I a had a loss and it was in accordance with my trades- final loss 1401.25 which i acknowledged.
In the morning I have recieved the AMP futures statement where the loss became-14600 which was 10 times more.
I wrote to AMP futures and got the explanation that I was trading regular contracts but I did not.

I attach also a screenshot of my pc to check the data.
This might be a misunderstanding or system error and I hope I will get money back.


Kind regrds,

Oleg
Date Time Of Last Edit: 2023-06-02 21:28:08
imageIMG_9029.jpg / V - Attached On 2023-06-02 18:30:48 UTC - Size: 37.85 KB - 90 views
[2023-06-02 21:30:13]
John - SC Support - Posts: 33223
The image is too small for us to determine anything from it. Please give us another image by following these instructions:
Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional)

Do you use the Trade and Current Quote Symbol for your trading?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-06-05 13:28:06]
Oleg Boian - Posts: 2
File attached
Private File
[2023-06-05 16:13:35]
John - SC Support - Posts: 33223
All we can say is that the chart is an ES chart. The symbol is F.US.EPM23.

If there was a change, then we can not say where it might have come from. One of the things you can check is the following setting and make sure it is set to "No" as a way to prevent accidental changes to the symbol:
General Settings Window: Support Symbol Entry from Chart Window (Global Settings >> General Settings >> Charts >> Symbol)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-06-05 19:43:34]
j4ytr4der_ - Posts: 932
I always use the Symbol Display study to avoid any possibility of being on the wrong symbol. I also use the Trade Only symbol so this is a critical mistake to never make.

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