Support Board
Date/Time: Sun, 25 May 2025 13:21:49 +0000
The platform does not work, Amp says that I have active access to trade in Amp
View Count: 411
| [2023-05-29 07:15:26] |
| User716459 - Posts: 147 |
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The platform does not work, Amp says that I have active access to trade in Amp. Please fix the problem immediately, I need the platform now.
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| [2023-05-29 08:08:04] |
| Sierra_Chart Engineering - Posts: 19695 |
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We need a detailed explanation of what is meant by "does not work". We do not know what is meant by this. Is there an issue submitting an order or connecting to the trading service? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-29 08:08:18
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| [2023-05-29 08:38:02] |
| User716459 - Posts: 147 |
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See attachement
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Private File Attachment Deleted. Private File |
| [2023-05-29 08:55:45] |
| Sierra_Chart Engineering - Posts: 19695 |
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You need to contact AMP and then give them your Sierra Chart username that you can find within Help >> About. And have them share the trading account to that username.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-29 13:57:26] |
| User716459 - Posts: 147 |
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On the platform there is a message for me to accept the license. I am waiting for Teton to be launched in Amp. Should I accept the license or will the platform work when Amp turns on Teton? If so, please write how to do it.
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| [2023-05-29 14:08:39] |
| User716459 - Posts: 147 |
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Amp claims that once Teton is up and running, the platform will work
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| [2023-05-29 14:15:13] |
| Sierra_Chart Engineering - Posts: 19695 |
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Not totally sure what you are referring to but this is definitely not relevant: On the platform there is a message for me to accept the license.
Ok, and do they say that Teton order routing is set up for you?: Amp claims that once Teton is up and running, the platform will work
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-29 14:41:29] |
| User716459 - Posts: 147 |
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See attachement. I have to wait 3-4 hours for teton.
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Private File |
| [2023-05-29 15:46:37] |
| Sierra_Chart Engineering - Posts: 19695 |
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You now have the connection. You just now need to translate the symbols with this Edit menu command and you are ready to go: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-29 15:46:47
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| [2023-05-29 16:19:10] |
| User716459 - Posts: 147 |
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From what time does the platform, teton, operate? Amp was to send meil!!!!!
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| [2023-05-29 20:17:03] |
| Sierra_Chart Engineering - Posts: 19695 |
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It is 24 hours. The markets have been closed this past afternoon. They will open at 6 PM US Eastern time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-29 20:17:10
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