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Date/Time: Sat, 22 Jun 2024 11:47:56 +0000



Candle chart data discrepancy between two instances

View Count: 283

[2023-05-22 10:17:00]
funbun - Posts: 82
I've noticed that charts of the same symbol but from a different instance have different candle information.

Both charts have "Odd Lots" enabled.
I tried to delete and download data, resulting in no change.


Instance of chart with more information
https://www.sierrachart.com/image.php?Image=1684749824719.png

Instance of chart with less information
https://www.sierrachart.com/image.php?Image=1684749751243.png

I uploaded a simple screenshot for quick reference
imageCapture.PNG / V - Attached On 2023-05-22 10:15:10 UTC - Size: 22.1 KB - 54 views
[2023-05-22 15:15:37]
John - SC Support - Posts: 32515
They do not both have Odd Lot trades enabled.

Here is what we see without Odd Lot trades:
https://www.sierrachart.com/image.php?Image=1684768460471.png


And here is what we see when we add in the Odd Lot trades:
https://www.sierrachart.com/image.php?Image=1684768460471.png


These match your charts exactly.
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[2023-05-23 13:01:24]
funbun - Posts: 82
I double checked and the setting for Odd Lots is set to yes for all of the charts on the CHT.
I deleted all files in Data folder (except CHT), but still charts do not load odd lots.
This problem only shows on my second instance. First and third instances show expected chart data.


I'd love to check another solution.
I uploaded the problematic CHT
attachmentMonitor 1.Cht - Attached On 2023-05-23 13:00:24 UTC - Size: 245.35 KB - 71 views
[2023-05-23 14:25:04]
Sierra_Chart Engineering - Posts: 15034
Refer to the information here:
Working With Charts: Resolving Differences of Chart Bars Between Charts
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-05-26 11:55:36]
funbun - Posts: 82
The problem was on the "Intraday Data Storage Time Unit" setting, it was too high.
fyi,
Thank you

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