Support Board
Date/Time: Sun, 11 May 2025 13:38:38 +0000
Chartbook file is not compatible
View Count: 393
| [2023-05-20 15:47:15] |
| User340904 - Posts: 1 |
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I'm unable to open 6 Chartbook files. The Message Log that appears when I try to open them is pasted below. Can you advise on converting/opening them? Thanks! *************** Message Log ******************* The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\SZS YM.Cht | 2023-05-20 14:55:35.926 * The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\SZS CL.Cht | 2023-05-20 14:55:46.965 * The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\SZS ES.Cht | 2023-05-20 14:55:54.406 * The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\SZS GC.Cht | 2023-05-20 14:56:03.905 * The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\SZS NQ.Cht | 2023-05-20 14:56:11.787 * The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\SZS RTY.Cht | 2023-05-20 14:56:22.444 * |
| [2023-05-22 14:07:30] |
| Sierra_Chart Engineering - Posts: 19542 |
|
Follow the instructions here: Chartbooks (Workspaces): Opening Older Chartbooks Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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