Support Board
Date/Time: Sun, 11 May 2025 20:41:59 +0000
OEC connection down?
View Count: 1127
| [2014-06-19 23:59:57] |
| NumbersBars - Posts: 141 |
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Just to confirm if there is a connection issue with OEC. I am unable to connect this morning. Sierra version: 1148 OEC live account Here is the log. OEC FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-06-19 23:57:05 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-19 23:57:05 The network socket is connected. | 2014-06-19 23:57:05 Starting SSL connection on the socket. | 2014-06-19 23:57:05 SSL socket is connected. | 2014-06-19 23:57:06 Socket closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-06-19 23:57:06 SSL shutdown indicates not able to send 'close notify'. | 2014-06-19 23:57:06 The SSL socket has been shut down. | 2014-06-19 23:57:06 The SSL socket object has been freed. SSL state is now disconnected. | 2014-06-19 23:57:06 Socket has been shutdown and closed. | 2014-06-19 23:57:06 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-06-19 23:57:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-19 23:57:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-19 23:57:06 Disconnected from Open E Cry. | 2014-06-19 23:57:06 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-19 23:57:06 File >> Disconnect selected. | 2014-06-19 23:57:07 Disconnected from Open E Cry. | 2014-06-19 23:57:07 |
| [2014-06-20 00:02:32] |
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The OEC FIX server is down. Contact OEC about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-20 00:30:42] |
| NumbersBars - Posts: 141 |
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Thanks for the reply. However, no luck for me after contacting OEC. The reply I got as below: -------------------------------------------------------- (OEC)Luke: "If the issue is with Sierra Charts you should contact them. Currently our rates and charts are working properly." Gavin: May I know who in OEC should I contact/inform? (OEC)Luke: You are speaking with OEC client services and there are no issues with OEC's servers currently. (OEC)Luke: This account is enabled for Sierra Charts. If you are having problems with their software please contact them. ----------------------------------- I suspect the problem is going to be bouncing back and forth. I hope other users have better luck. |
| [2014-06-20 00:45:49] |
| RMF2 - Posts: 43 |
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I'm unable to login, too. My error log looks slightly different: OEC FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-06-19 20:39:59 OEC FIX Trading socket (0) - Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-19 20:39:59 OEC FIX Trading socket (1416) - Connected. | 2014-06-19 20:39:59 OEC FIX Trading socket (1416) - Starting SSL connection. | 2014-06-19 20:39:59 OEC FIX Trading socket (1416) - SSL connection error: 5. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2014-06-19 20:39:59 OEC FIX Trading socket (1416) - SSL connection failed. | 2014-06-19 20:39:59 OEC FIX Trading socket (1416) - SSL object has been freed. SSL state is now disconnected. | 2014-06-19 20:39:59 OEC FIX Trading socket (1416) - Shutdown and closed. | 2014-06-19 20:39:59 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-06-19 20:39:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-19 20:39:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-19 20:39:59 Disconnected from Open E Cry. | 2014-06-19 20:39:59 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-19 20:39:59 File >> Disconnect selected. | 2014-06-19 20:40:00 Disconnected from Open E Cry. | 2014-06-19 20:40:00 |
| [2014-06-20 01:14:07] |
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We have contacted OEC about this. No need to contact them or us further. We have instructed them what to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-20 01:14:15
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