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Indicator Refresh Issues

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[2014-06-19 13:48:08] #1 [Go To First Post]
cmet - Posts: 537
Trying to find out why I might be seeing these indicator refresh issues: Current Price Line - I have "Display Current Price Line on Chart Bars" set to no so that the line does not extend left. When I launch SC in the morning, this line is across the bars and stuck there. Volume By Price - I am using different profiles for evening and day sessions. When the VPOC shifts, the value area coloring disappears. The only way I've found to correct these things is to bring up the Studies window and simply click OK (which makes me think it's a refresh issue). Any ideas?

[2014-06-19 18:27:19] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. We do not see this problem with the Current Price Line. Tell us how each of the Current Price Line study inputs are set. And provide an image of the chart. 2. With the Volume by Price study issue with the value area coloring disappearing, this makes no sense. There must be some other explanation for something like this. We have never heard of this and cannot see such a problem. When you notice this, post an image of the chart by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-06-19 19:25:00] #3 [Go To First Post]
cmet - Posts: 537
Well, I'm not making this stuff up. The Volume by Price issue is happening right now and I will post a video for you shortly. Not only that, but I have 3 different charts using the same VbP settings and they are all showing different value areas. One chart is actually a copy and it stills shows a different value area. The coloring of the value area seems to disappear one line at a time until they are all the same color. Here is an image showing only 3 blue bars for the value area, the vpoc in orange and the rest is grey. http://s27.postimg.org/p98d2phab/volprof.jpg Here is the same profile from a longer period chart (same vbp settings) http://s30.postimg.org/s9rvgf4z5/volprof2.jpg The Current Price problem usually happens upon first boot in the morning. Will make a video of that as well but seems obvious that it's part of the same problem - indicators are not refreshing correctly (since refreshing corrects both problems). Date Time Of Last Edit: 2014-06-19 20:03:36

[2014-06-19 19:30:34] #4 [Go To First Post]
cmet - Posts: 537
Here is the original profile from above with only 2 bars in the value area now. http://s11.postimg.org/lle1nct0j/volpro3.jpg

[2014-06-19 19:34:24] #5 [Go To First Post]
cmet - Posts: 537
Here it is with one bar in the value area now... http://s30.postimg.org/8rfb0vvg1/vp4.jpg

[2014-06-19 19:43:40] #6 [Go To First Post]
cmet - Posts: 537
Okay, so all of the blue bars for the value area are gone. Here is a video showing how launching the studies window and refreshing brings them all back as well as the settings used. http://tinypic.com/player.php?v=331f5u8%3E&s=8#.U6M9HLH5eXg Eventually, the process just starts all over and they disappear again. Like now - here the top 3 blue bars of the value area are gone: http://s29.postimg.org/q4yoqchdj/vp5.jpg Date Time Of Last Edit: 2014-06-19 19:50:50

[2014-06-19 20:22:54] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Not only that, but I have 3 different charts using the same VbP settings and they are all showing different value areas. One chart is actually a copy and it stills shows a different value area. We cannot confirm whether the settings are the same or not. Also the underlying chart data can be different. This will also affect the Volume by Price study Volume Profiles. What you see for the Value Area should be correct based upon the data in the internal data structures in the Volume by Price study. What you see may be normal as the volume increases within a price range. However, we see you are using a Point and Figure Chart study. The Volume by Price study may not function properly on that type of chart. In general, we have to say that there is no very reliable support for using a Volume by Price on a Point and Figure Chart. Therefore, the only recommendation we have is to not use the Point and Figure study and instead use Reversal Bars which are set in Chart >> Chart Settings. This is documented here: http://www.sierrachart.com/index.php?l=doc/doc_ChartSettings.html#ReversalBar We can provide no further help with using the Volume by Price study on a Point and Figure study. There can be accuracy problems. Please use Reversal bars instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-19 21:08:49

[2014-06-19 22:34:29] #8 [Go To First Post]
cmet - Posts: 537
That's the response, really? You are responding to the part of the issue that is least important. This is not a volume profile issue. It is a refresh issue on the coloring that is being used for the value area. There are no issues whatsoever with the volume profile information. The volume is correctly reflecting the volume in the Rithmic platform. This problem only affects the coloring of the value area. This is clearly shown by the fact that I can refresh the chart and the correct value area is then displayed. In other words, the information is there, it simply is not being displayed correctly. Bad coding. Point and figure should have no affect at all on volume profiles. It is Volume at Price - individual prices. PNF charts do not alter the prices that are actually traded. Each traded price is reflected in a point and figure. The underlying chart is 50 ticks which is is where the VbP should be pulling its data anyway. Regardless, you clearly have a problem in your VbP indicator. The value area disappearing 1 price at a time as shown above proves it. Date Time Of Last Edit: 2014-06-19 22:43:18

[2014-06-20 12:05:55] #9 [Go To First Post]
cmet - Posts: 537
Here is a video of the Current Line refresh problem and settings. It goes away when the study window is brought up and you click "ok". Again, a refresh problem in your code. http://tinypic.com/player.php?v=izmjk0%3E&s=8#.U6QjULH5eXg

[2014-06-20 13:39:31] #10 [Go To First Post]
cmet - Posts: 537
This problem exists on Renko Bars as well. It has nothing to do with bar type.

[2014-06-20 14:30:49] #11 [Go To First Post]
cmet - Posts: 537
Here's a video showing the same exact problem using Renko Bars. Same exact VbP settings. http://tinypic.com/player.php?v=1z2d4q8%3E&s=8#.U6RFTrH5eXg Please fix this problem. Date Time Of Last Edit: 2014-06-20 14:34:03

[2014-06-20 16:58:34] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to the Current Price Line study, this is a very specialized issue involving the Point and Figure Chart study. We will solve this. It is not some kind of "Refresh" issue as you say. What you are doing is very unusual. You are using a Point and Figure Chart study and you have set it not to display on the chart bars. All of this is unusual. Your comments about the Volume by Price study indicate a misunderstanding of how this works on charts derived from another chart like the Point and Figure study. For the Renko chart bars, are you using, one of the Renko chart studies? We have insufficient information to help with the Value Area issue. We cannot reproduce it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-06-20 18:24:38] #13 [Go To First Post]
cmet - Posts: 537
For the Renko chart bars, are you using, one of the Renko chart studies? We have insufficient information to help with the Value Area issue. We cannot reproduce it. No. Bar Period > Renko Bar (in ticks) Chart Type > Renko Brick with Wicks What other information do you need? The value area coloring is disappearing. I've clearly shown that. Doesn't matter what I do, they disappear one by one. But if I refresh the studies, they all come back so yes, in my opinion, something is not refreshing correctly. Is there some type of caching for VbP? Date Time Of Last Edit: 2014-06-20 18:25:22

[2014-06-20 18:26:56] #14 [Go To First Post]
cmet - Posts: 537
What you are doing is very unusual. ?? So what is the usual way to do things with charts? What is unusual about using the Volume By Price in the way that you designed it? I don't like the current price line across all bars because it is unnecessary. I only need to see it at the right edge. Date Time Of Last Edit: 2014-06-20 18:27:43

[2014-06-20 18:40:19] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What other information do you need? The value area coloring is disappearing. I've clearly shown that. Doesn't matter what I do, they disappear one by one. We need to get a Chartbook that contains only one chart and only the Volume by Price study on that chart, which demonstrates this issue. Please only provide a Chartbook that contains one chart and only one study. Not anything more please. Otherwise we will not look at it. Here are the instructions to attach a Chartbook: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile What is unusual is the way in which the Current Price Line study is being used. It is a very uncommon scenario. We are not referring to the Volume by Price study. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-06-20 19:37:47] #16 [Go To First Post]
cmet - Posts: 537
So what you're saying is that your indicators are only designed to work one at a time on a chart and that there is no guarantee they will work with other studies? That makes no sense for a charting platform. Especially when the studies are designed and developed by you and included in the software. I'm trying to make the switch from IRT but if the above is true, why would anyone use SC? Date Time Of Last Edit: 2014-06-20 19:48:19

[2014-06-20 19:41:20] #17 [Go To First Post]
cmet - Posts: 537
Chart where problem is occurring: Date Time Of Last Edit: 2014-06-20 19:47:30


VbP_Problem.cht - Attached On 2014-06-20 19:47:05 UTC - Size: 28.92 KB - 359 views Attachment Deleted.

[2014-06-20 20:01:11] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So what you're saying is that your indicators are only designed to work one at a time on a chart and that there is no guarantee they will work with other studies? No and we have no idea why you come to such a conclusion. This is not the case at all. The particular problem you had with the Current Price Line study is a very rare scenario. It only affects that particular study and the specific way in which you are using it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-06-20 20:56:48] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you reproduce this problem with the Value Area slowly disappearing when you replay a chart? We have never seen anything like this before and we still do not see it. Although we are testing with a replay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-06-20 21:16:53] #20 [Go To First Post]
cmet - Posts: 537
Haven't tried the replay but here is a screenshot of that exact same chart I sent you above as it appears right now for me: http://s18.postimg.org/bijqla8h5/no_val_area.jpg Here it is refreshed: http://s27.postimg.org/9qy7haiib/valrefresh.jpg I think this might have something to do with using split profiles for the day and evening session. The reason I say that is because I haven't seen the same issue when the profiles are not split. ie: Weekly Profiles, 1 profile for the full session, etc. As far as the Current Price Line issue that is irrelevant at this point. When the studies/chart is refreshed, it disappears and does not come back (until I launch my charts again the next morning). The much bigger issue for me is the value area disappearing. I need to use split profiles and I need the value area to show correctly since I track this intraday. Date Time Of Last Edit: 2014-06-20 21:20:10

[2014-06-20 21:34:43] #21 [Go To First Post]
cmet - Posts: 537
I do not see this issue when using replay. Here is a 1 minute video at 20x speed: http://tinypic.com/player.php?v=10h7k0l%3E&s=8#.U6SokrH5eXg

[2014-06-23 14:04:33] #22 [Go To First Post]
cmet - Posts: 537
Please test this during market hours today. Have noticed that it's only the value area. The volume bar and poc colors never change.

[2014-06-23 14:08:49] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, we are going to be testing this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-06-25 01:38:08] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did test this and we could not duplicate the problem with the Value Area becoming smaller. We need to know what you have Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit set to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-06-25 02:07:47] #25 [Go To First Post]
cmet - Posts: 537
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