Support Board
Date/Time: Tue, 04 Nov 2025 09:19:45 +0000
Footprint charts are blank
View Count: 553
| [2023-03-29 03:32:51] |
| User968091 - Posts: 48 |
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My Sierra Footprint charts wont load upon opening Sierra and I am getting the message across products "caught in an unhandled exception."
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 2023-03-28_20-30-05.png / V - Attached On 2023-03-29 03:30:48 UTC - Size: 120.41 KB - 130 views Attachment Deleted. |
| [2023-03-29 08:36:19] |
| Sierra_Chart Engineering - Posts: 21299 |
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Disable the use of OpenGL if you are using that: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) And restart Sierra Chart. Also run Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode This should not matter but also update Sierra Chart to the latest version: Software Download: Fast Update But there are no known issues that would cause this, for years now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-29 08:37:02
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